CRM Dynamic/ Associate Director, Software Engineering Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering Specialist .

In this role, you will: 

• Data Architecture Design: Develop and maintain data architecture frameworks and models for Microsoft Dynamics 365, ensuring alignment with business objectives and best practices.
• Integration Solutions: Design and implement data integration solutions between Dynamics 365 and other enterprise systems, ensuring seamless data flow and consistency across platforms.
• Data Governance: Establish and enforce data governance policies and procedures to ensure data quality, security, data archival and compliance with regulatory requirements.•
• Performance Optimization: Monitor and optimize data performance within Dynamics 365, identifying and resolving bottlenecks to enhance system efficiency.
• Collaboration: Work closely with business analysts, developers, and stakeholders to understand data requirements and translate them into technical specifications.
• Documentation: Create and maintain comprehensive documentation of data architecture, integration processes, and data models to facilitate knowledge sharing and onboarding.
• Analytics Support: Collaborate with data analysts and business intelligence teams to support data analytics initiatives, ensuring that data is structured and accessible for reporting and analysis.

To be successful, you will: 

• 8+ years of Microsoft Dynamics Customer Engagement (Sales) data applications product experience and processes along with experience in other MS Dynamics modules. •    10+ years of project experience and experience in large scale data migration and remediation activities involving SSIS Packages, ETL
• Proven experience as a Data Architect, Data Engineer, or similar role, with a strong focus on Microsoft Dynamics 365 Sales, Marketing Modules.
• In-depth knowledge of Microsoft Dynamics 365 data structures, entities, and relationships.
• Proficiency in data modelling techniques and tools, as well as experience with ETL processes and data integration technologies.
• Familiarity with Azure Data Services, Azure Data Factory, Azure Data Fabric, SQL, SSIS, KingswaySoft Power BI, Azure SQL, or other ETL technologies and other Microsoft data analytics tools  
• Strong understanding of data governance principles and best practices.
• Understanding of CRM API, REST/ODATA and SOAP endpoints.  
• Experience with .NET, SQL Server, JavaScript, and C#.
• Knowledge of Azure cloud platform.
• Good to have experience in collaboration tools (such as: Confluence, Azure DevOps & Jira). 

Desirable skills:

• Must have experience with other Microsoft products (e.g., Dynamics 365 for Sales, Marketing  SharePoint, etc.)
• Container technologies (Docker, Kubernetes)
• Automation tools (Terraform, Ansible, Puppet) are good to have
• Continuous Integration / Continuous Delivery (Jenkins, GitHub, Nexus) are good to have
• Have a good understanding of the financial services business.  Able to translate business needs into appropriate IT solutions.
• Good written and spoken communication skills with experience of successfully influencing stakeholders, negotiating effectively, and winning over audiences with compelling and persuasive presentations          

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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Issued by – HSBC Software Development India