Content Design Vice President

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences. 

As a Vice President of Content Design in Consumer Bank Account Opening, part of the Becoming a Customer team, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute,tothe success of JPMorgan Chase's user experience design efforts. 

Job responsibilities 

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals 
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable 
• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts 
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services 
• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey 
• Author, iterate, and govern product content by applying approved terminology, formatting, accessibility standards, and shared component guidelines to ensure consistency, clarity, and brand alignment across the experience

Required qualifications, capabilities, and skills 

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms 
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites 
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices 
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys 
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience 
• Proficient technical literacy in content platforms and understanding their impact on user experience 
• Adaptive learner in new financial services products and offerings 
• Comfort with the organizational navigation required for content compliance, including legal and accessibility reviews
• Experience working on internal tools and customer facing products 

Preferred qualifications, capabilities, and skills 

• Knowledge or experience shaping customer-facing AI experiences
• Marketing content design experience

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.