Job description
Client Operations Manager (Project Management, Client Delivery, Automation, SOPs) – Remote | U.
S. Hours Position Type: Full-Time, Remote Working Hours: U.
S. Business Hours About the Role We’re hiring a Client Operations Manager to own client delivery, execution tracking, and operational workflows across multiple accounts.
This is a high-ownership, execution-driven role where you will: Manage client communication and expectations Drive accountability across teams Ensure consistent delivery and progress Build systems that eliminate operational gaps Your goal: keep clients moving forward without founder involvement in day-to-day operations.
What You’ll Own Client Operations & Communication Serve as the primary point of contact for clients Manage communication across: WhatsApp Slack Google Workspace Run regular check-ins to track: Progress Commitments Blockers Maintain clear, structured communication across all stakeholders Delivery & Execution Management Maintain a live tracker for all client workstreams Ensure all deliverables are completed on time Identify and drive the top 2–3 priorities per client each week Proactively flag risks and resolve execution gaps Step in to unblock teams and maintain momentum Workflow & Process Optimization Build and improve: SOPs Workflows Operational systems Identify inefficiencies and implement structured solutions Create automations for: Reporting Tracking Notifications Leverage AI tools to improve speed and execution Team Coordination & Accountability Align cross-functional teams on: Timelines Deliverables Outcomes Hold teams accountable while maintaining strong relationships Identify bottlenecks early and resolve them proactively Hiring Support (As Needed) Assist with: CV screening Initial candidate evaluations Provide structured recommendations for hiring decisions What Makes You a Great Fit Execution-focused with strong operational discipline Highly organized with exceptional follow-through Strong communicator who can confidently manage clients Comfortable working in fast-paced, scaling environments Problem-solver who proactively removes blockers Systems thinker who builds structure where none exists Requirements 3–5 years experience in: Operations Project management Chief of Staff Account management Proven experience managing: Multiple clients or workstreams simultaneously Hands-on experience building: Workflows SOPs Real operational systems Strong client-facing communication skills High ownership, accountability, and attention to detail Nice to Have Experience contributing to company growth or scaling operations Experience with automation tools: Zapier Make Airtable Notion Exposure to AI-native tools: n8n or similar Background in startups or high-growth environments Tools & Tech Slack / WhatsApp / Google Workspace Notion / Airtable / ClickUp (or similar) Zapier / Make / n8n AI tools for automation and workflows What Success Looks Like Minimal founder involvement in day-to-day operations Consistent, on-time delivery across all client accounts Clear, scalable operational systems in place Improved client performance and measurable growth High client satisfaction and retention Interview Process Initial Screening Call Recruiter Interview Final Interview Offer & Onboarding Apply Now If you’re an operations-driven leader who thrives on execution, accountability, and building scalable systems , we’d love to hear from you.
Apply now and take ownership of client delivery at scale.
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