Job description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Mulesoft Anypoint Platform
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and performance, continuously monitoring and analyzing system behavior to prevent disruptions and enhance overall service quality.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system reliability and optimize support processes.
- Mentor junior team members to enhance their problem-solving skills and technical knowledge.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Mulesoft Anypoint Platform.
- Strong knowledge of integration patterns and API management.
- Experience in troubleshooting and resolving complex application issues.
- Ability to analyze logs and system metrics to identify root causes.
- Familiarity with deployment and monitoring tools related to integration platforms.
- Excellent communication skills to coordinate with cross-functional teams.
Additional Information:
- The candidate should have minimum 5 years of experience in Mulesoft Anypoint Platform.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
This job post has been translated by AI and may contain minor differences or errors.
