Job description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Epic Systems
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system challenges and implement effective resolutions.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist junior team members by sharing knowledge and providing guidance on complex issues.
- Continuously monitor system performance and proactively identify potential risks or bottlenecks.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Epic Systems.
- Strong analytical and problem-solving abilities to diagnose and resolve software issues efficiently.
- Excellent communication skills to interact with technical teams and stakeholders effectively.
- Ability to work independently while managing multiple tasks and priorities in a fast-paced environment.
- Familiarity with system monitoring tools and incident management processes.
- Capability to document technical procedures clearly and concisely.
Additional Information:
- The candidate should have minimum 2 years of experience in Epic Systems.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
This job post has been translated by AI and may contain minor differences or errors.
