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We are seeking a detail-oriented Floor Supervisor to oversee the daily cleanliness and maintenance of guest rooms and corridors on assigned floors. You will lead a team of Room Attendants to ensure our property meets the highest standards of hygiene and guest satisfaction.
Key Responsibilities
Daily Supervision: Assign room cleaning quotas and deep-cleaning tasks to the housekeeping team.
Quality Inspections: Physically inspect all guest rooms (occupied and departure) and VIP suites to ensure they meet brand standards before guest arrival.
Maintenance Liaison: Identify and report repair needs (e.g., electrical, plumbing) to the Engineering Department and follow up on completion.
Inventory & Supplies: Monitor the floor pantry, manage linen stock, and requisition cleaning supplies as needed to prevent shortages.
Guest Service: Act as the first point of contact for guest requests (e.g., extra pillows, VIP amenities) and handle complaints with professionalism and speed.
Staff Coaching: Provide on-the-job training for new hires and ongoing feedback to current staff to maintain performance levels.
Safety & Compliance: Ensure all staff adhere to hotel security, fire regulations, and health and safety legislation.
You'll no longer be considered for this role and your application will be removed from the employer's inbox.