Telephone Operator | Meknès (Morocco)

Your main mission will be to ensure the quality of customer relations and to help achieve business goals through your efficiency and professionalism. You will play a key role in satisfying our partners.

Your days will be filled with various stimulating tasks:

• Answer and handle incoming and outgoing phone calls with courtesy and professionalism.
• Provide accurate and complete information about the company's products and services.
• Manage customer requests, complaints, and direct them to the appropriate departments if necessary.
• Schedule appointments and follow up as needed.
• Participate in prospecting or loyalty campaigns.
• Update customer data in the information systems.

Ideally, you have a degree equivalent to 2 years of higher education, specializing in call center jobs.

Experience of 1 to 5 years in a similar role is desired. This period has allowed you to develop good interpersonal skills and excellent communication abilities.

To excel in this role, several qualities are essential:

• Excellent command of oral and written communication.
• Good active listening skills and great adaptability.
• Proficiency in basic computer tools (office suite, email).
• Familiarity with call center software.
• Organization, rigor, and reactivity.
• Previous experience in the metalworking or steel industry would be a plus.

If this position sparks your interest and you see yourself in this profile, don't hesitate! Click the "Send my CV to the recruiter" button to apply quickly.