Slot Machine Client Assistant | Marrakech (Morocco)

Es Saadi Marrakech Resort stands out for a culture strongly driven by collaboration, where people, well-being and the quality of human relationships are central. Teams operate in a supportive environment built on trust, solidarity and close management that acts as a mentor and facilitator. This culture is balanced by innovation and organizational dimensions, encouraging creativity and initiative while ensuring structured processes and operational reliability. Competition plays a limited role, with the emphasis clearly placed on collective engagement and collaboration in delivering an outstanding guest experience.

- Welcoming and directing clients to available slot machines.
- First-level technical assistance for clients experiencing difficulties with the machines.
- Handling client requests and complaints with professionalism and courtesy.
- Information on current promotions and game rules.
- Close collaboration with supervision and maintenance teams to ensure proper equipment operation.
- Maintaining a clean and pleasant gaming environment.

To excel in this role, a Bachelor's degree (Bac +3) is required, ideally in Sales Administration, After-Sales Service (SAV), or Call Center professions.

Knowledge of the hotel, restaurant, or entertainment sector would be a major asset.

We are looking for someone with excellent interpersonal skills and a strong customer focus.

- Active listening and problem-solving abilities.
- Organizational skills and rigor.
- Adaptability and proactivity.
- Proficiency in French and English.