Service Station Supervisor Animator | Casablanca (Morocco)

As a Supervisor Animator, you are responsible for the smooth commercial, operational, and administrative running of your service station. You will supervise the pump attendants and car washers/oil changers, ensure the quality of customer service, and handle daily reporting.
Your main responsibilities:

• Manage the station commercially and achieve sales targets for fuel, lubricants, and services
• Manage and supervise the field team (pump attendants, car washers/oil changers): attendance, uniforms, customer welcome, service quality
• Handle daily administrative tasks: record sales in COSMOS, manage WINXO/SNTL vouchers, deposit cash with the security transport
• Monitor lubricant stock levels and conduct bi-monthly inventory checks
• Ensure the overall condition of the station: cleanliness, lighting, equipment, safety
• Handle customer complaints promptly and professionally
• Conduct competitor analysis and commercial prospecting

• Proficiency in service station operations (fuels, lubricants, services)
• Experience in administrative sales management and cash register systems (COSMOS or equivalent)
• Strong skills in proximity management and team motivation
• Developed sales techniques and customer relations skills
• Rigor, organizational skills, and initiative
• Excellent communication skills and responsiveness in the field

Education & Experience:

• Associate's degree (Bac+2) or higher in commercial management, management, or a related field
• 2 to 5 years of experience in a similar role (service station, large retail, retail trade)
• Experience in the petroleum sector is a significant asset