Service Advisor | Marrakech (Morocco)

Responsibilities

• Identifying customer needs and meeting them through products and/or service offers;
• Developing and maintaining lasting relationships with customers and prospects by anticipating and meeting their needs for services and products;
• Providing consistent, high-quality after-sales service that customers will remember with satisfaction;
• Achieving individual targets for turnover, sales volume, and customer satisfaction;
• Handling customer feedback and complaints in accordance with established standards;
• Using available tools such as After-Sales IT systems (EBP, Elsa Pro, DISS, ETKA, Plan Numérique, Lecteur de clés, PPSO, Service CAM, Service Online, etc.);
• Submitting defined activity reports to the After-Sales Manager;
• Monitoring open repair files and invoicing after work completion.

Daily Operations

• Preparing the customer's service appointment (spare parts availability, workshop resources, technical information, service history, etc.);
• Welcoming the customer according to current standards;
• Confirming the work to be done with the customer and preparing the repair order;
• Updating the customer database (Address, email, phone number, etc.);
• Following up on ongoing repairs with workshop colleagues;
• Coordinating with the customer on the progress of maintenance and/or repair work;
• Preparing the vehicle for handover to the customer;
• Explaining the work performed to the customer (labor and spare parts);
• Invoicing the repair file;
• Handing over the vehicle to the customer.

• Diploma as a Specialized Technician in Automobile (BAC+2). 
• Knowledge of mechanics, automotive diagnostics
• At least 1 year of experience in the automotive sector.