Sales representative | Fès (Morocco)

Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.

Our multinational corporation is recruiting BILINGUAL speakers customer service representatives for inbound and outbound call handling on behalf of a leading entertainment company in Canada(Canadian Radio).
As part of a young and dynamic team, your responsibilities will include:
• Ensuring efficient management of various customer transactions (inbound/outbound calls)
• Presenting, promoting, and enhancing the brand image, products, and services
• Familiarizing yourself with, mastering, and communicating procedures, specifics related to different product categories, terms of sale, and legal obligations
• Adhering to the company’s policies and procedures regarding security and confidentiality

• An excellent command of English and French
• High level of interpersonal communication skills
• Proficiency in Customer Relationship Management techniques (CRM)
• Strong interpersonal skills, including empathy and understanding of customer needs
• Customer-oriented attitude (smile, courtesy, empathy, active listening)
• Sales-oriented mindset
• Ability to work night shifts

Social benefits and othersBeing part of the Foundever family comes with perks. In addition to the working environment and the career path that lies ahead, we also propose:

• A permanent contract (CDI)
• Social security (CNSS)+ private health insurance
• Transportation provided;
• Certified & Paid Training;
• Language bonus;
• Performance bonus;
• Career advancement program
• 5/7 working schedule”