Job description
Company culture :
Sofrecom Maroc stands out for its strongly collaborative culture, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a notable innovation dimension, encouraging initiative, agility and experimentation. Structured processes ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role.
Job :
• Symbioz Administration & Support
- Analysis of recurring incidents and proposal of solutions
- Ensure the management of resource and project repositories: creation, modification, and closure, and control their synchronization with the Orange group directory.
- Ensure the processing of requests for assignment and deletion of rights in Symbioz, assigning the correct rights groups to resources based on their roles.
- Eventually, provide reception and support for the proper use of all Symbioz applications to users.
- Contribute to the analysis of reports and the quality of responses provided
- Provide your expertise to establish an in-depth diagnosis when analyzing complex reports, and capitalize on and share encountered cases to contribute to improvement loops.
• Data Quality
- During data creation and modification, implement business guidelines to ensure their consistency and usability
- Regularly generate reports to check the input rate and completeness of project milestones, and inform departmental correspondents of any gaps or anomalies
- Propose automation paths for certain administration and reliability tasks, and ensure their implementation
- Perform control queries on Symbioz databases
- Contribute to reviews of authorizations for Symbioz applications
- Business administration testing
- Contribute to carrying out tests during evolutions and updates
• Service Support / Operations:
- Analysis and treatment of incidents/anomalies from application users or client complaints.
- Preparation, execution, and monitoring of service operations (database querying, mass updates, ...) which are recurring, such as the analysis and treatment of orders in error, and database operations.
- Collaboration with the operator (environment manager) for the treatment of production incidents.
• Maintenance:
- Maintenance management: management of correction priorities, in collaboration with Development and Operations (MOE/MOA).
- Tracking and monitoring of bugs in production and reporting them to projects for correction.
- Monitoring of production deployments.
• QS Improvement / Reporting:
- Analysis of recurring incidents and proposal of solutions: writing Change Requests (CR) - Identifying problems.
- Management of meetings & monitoring of L2 and L3 activities
- Contribution to meetings for Analysis and Improvement of the quality of applications within your scope.
- Development of improvement proposals related to data, flows, or recurring operations using complementary or integrated software.
Required profile :
With a Master's degree (engineering school or university equivalent), you have significant experience of 5 years in a similar position.
Skills sought:
- Good command of languages (PHP, JS)
- Proficiency in MySQL, Oracle databases (SQL, PL/SQL), etc.
- Basic knowledge of Unix or Linux operating systems
- Knowledge of MVC methodologies
- Proficiency in Excel and Visual Basic (VBA)
- Proficiency in office tools
- Good knowledge of SQL language and Scripting
- Knowledge in management control
- Good interpersonal skills, customer service orientation, and quality focus.
- Be autonomous, responsive, and open to new challenges.
- Ability to analyze and handle an incident from all angles (correction, impact study, communication, proposal for procedure improvement).
- Fluent French and good written and oral communication skills, ability to adapt to different audiences.
- Be supportive, enjoy working in a team, and sharing experiences.
- Good knowledge of technical English.
- Autonomous and rigorous, possess good writing skills, and be capable of managing an activity and prioritizing tasks.
- Be interested in the life cycle of production solutions and their optimization.
This job post has been translated by AI and may contain minor differences or errors.
