North Africa Quality & Customer satisfaction Responsible

The North Africa Quality & Customer Satisfaction Responsible ensures customer satisfaction through effective quality leadership, structured problem solving, and cross‑functional coordination. Acting as the main interface between customers and internal Aptiv functions, the role drives trust, operational excellence, data‑driven decisions, and continuous improvement across the region. This position reports to the North Africa Quality & Customer Satisfaction Manager of Aptiv Connection Systems, a subsidiary of Aptiv Corporation, an American multinational operating in the automotive industry. 

Your Role :

Customer Quality & Performance

Drive customer satisfaction through proactive understanding of customer needs and expectations.

Lead customer complaints, escalations, and 8D problem solving, including audits, root cause analysis, and effectiveness validation.

Monitor customer feedback, KPIs, and trends to prevent recurrence and support continuous improvement.

Support customer visits, audits, and performance reviews.

Customer Scorecards & Analytics.

Own and analyze customer scorecards (PPM, delivery, responsiveness, audits, claims).

Identify performance gaps, risks, and trends versus customer targets.

Convert analysis into actionable improvement and recovery plans at plant and regional level.

Ensure transparent internal reporting through dashboards and reviews.

Communication & Customer Interface

Act as the key liaison between customers and internal teams (Quality, Engineering, Manufacturing, Supply Chain, Management).

Ensure clear and consistent communication on quality issues, corrective actions, and performance.

Represent the customer voice internally to align priorities across functions.

Quality, Continuous Improvement & Sustainability

Support implementation of quality standards and customer‑specific requirements (IATF 16949, OEM).

Promote continuous improvement through lessons learned and best practices.

Support critical plant activities (audits, launches, escalations, pilots).

Contribute to Go Green / sustainability initiatives, particularly in plants requiring performance improvement.

Your Background:

Bachelor’s degree in engineering, Quality Management, or related field.

Experience (At least 3 years) in Customer Quality or Quality Assurance within the automotive industry.

Strong knowledge of 8D methodology, customer audits, and root cause analysis.

Analytical mindset with strong scorecard and KPI interpretation skills.

Excellent communication, stakeholder management, and project coordination skills.

Proficiency in Excel, Power BI, and statistical tools (MiniTab).

Six Sigma Green Belt certification, QRQC level 1,2,3 knowledge is a plus.

Why join Aptiv?

At Aptiv, our pursuit of innovation and excellence powers our purpose. We embrace transformation and thrive on solving complex challenges that define the software-driven future.
Through collaborative learning and purpose-driven opportunities, we cultivate exceptional talent that accelerates technological innovation.

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.