Field Supervisor | Casablanca (Morocco)

Smollan Morocco operates within a predominantly collaborative culture, where people, trust and employee well-being are at the heart of the organization. A close management style promotes support, accountability and strong team cohesion. This collaborative foundation is reinforced by a strong innovation dimension, encouraging initiative, agility and experimentation. A performance-oriented mindset and structured processes further support operational efficiency and goal achievement, creating a balanced and engaging work environment.

Job Summary:

Ensure effective management of merchandising execution, customer relationships, and product management at the store level, including achieving KPIs in a given territory.

Additionally, ensure effective staff management to achieve maximum product availability at all times and at the lowest cost.

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Main Responsibilities and Expected Results:

Operational Management:

• Communicate and ensure the team understands store performance indicators.
• Oversee the execution and achievement of agreed-upon KPIs for the store.
• Coordinate with store managers to resolve store challenges related to store KPIs.
• Ensure the execution of the 6Ps at the store level.
• Follow stipulated stock management guidelines.
• Supervise the management of shelf health, i.e., stock replenishment, facing, planogram integrity.
• Ensure the implementation and monitoring of planograms at the store level.
• Ensure effective implementation of promotional activities.
• Oversee the execution of in-store activations and permanent promoters according to agreed plans.
• Provide feedback on all customer/product-related points in the field.
• Continuously monitor and evaluate merchandising objectives to ensure they are met.
• Ensure merchandising excellence through Smollan's best working methods.
• Conduct client-specific audits in stores.
• Continuously compare and optimize merchandising execution processes against best practices.
• Provide regular feedback to the line manager.

Account Management:

• Work in partnership with distributors, account managers, and other partners to achieve and exceed merchandising objectives.
• Respond to and follow up on all client inquiries and issues.
• Stay informed about the market and competitors.
• Adhere to client and company performance standards.
• Escalate any unresolved issues to the relevant line manager.
• Organize quarterly business review sessions with the client to identify growth opportunities.

Operational Excellence:

• Submit daily and weekly reports regarding Joint Business Plans (JBPs) to line managers/clients.
• Maintain excellent relationships/contacts with various stakeholders.
• Document and manage expenses.
• Ensure the management of Smollan assets, including HHT devices.
• Ensure compliance with the rules established between your team and the distributor.
• Implement and maintain merchandising operational excellence, policies, and procedures, including Standard Operating Procedures.
• Develop detailed route plans, including designing your team's call cycles / PJP and timely communication of changes to call cycles / PJP.
• Develop and maintain a relevant database of your team's clients.
• Ensure that accurate information is recorded and subject to quality control, taking corrective action as needed.
• Stay updated on new developments in the industry and communicate them to your team and supervisor.
• Agree on expected outcomes, scope, and deadlines with line managers.

Experience: 2 to 3 years or more of experience in the FMCG sector as a Sales Representative

Knowledge, Skills, and Abilities:

• Merchandising management
• People management

Administrative Skills

• Customer service skills
• Communication skills (verbal and written)