Deskside Support Technician L1

WE’RE HIRING: A DESKSIDE SUPPORT TECHNICIAN L1 AT CASABLANCA, MOROCCO!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Deskside Support Technician L1 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

·        Client in 190+ countries

·        6000+ Engineers

·        200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You Will Do:

1. Manage end-to-end hardware lifecycle and imaging – Image and deploy Windows laptops/desktops, handle IMAC (installations, moves, additions, changes), perform hardware refreshes, coordinate warranty/out-of-warranty repairs, and manage asset reclaim, disposal, and spare parts inventory.
   
2. Provide hands-on and VIP support across multiple platforms – Troubleshoot post-deployment issues on Windows, Macintosh, and mobile devices; support executive (VIP) users; resolve hardware/software conflicts; and deliver audio/video support including health checks for meeting spaces.
   
3. Own asset management, onboarding, and reporting – Tag and log all incoming equipment into the asset management system, ensure proper hardware assignment for new hires, coordinate with external vendors for dispatch repairs, and deliver weekly reports on physical inventory counts and hardware outflows.
   

What You Need:

1. Platforms & OS imaging – Windows and Macintosh (including portables), imaging Windows 10 OS, Microsoft Office Suite.
   
2. Networking & printers – TCP/IP, Windows Networking, Ethernet, plus networked printer experience (queue creation, server maintenance, etc.).
   
3. Hardware & repair – Break-fix, warranty/out-of-warranty repair, hardware refresh, spare parts management, printer installation, data backup/recovery coordination.
   
4. Asset management & reporting – Asset tagging, inventory management (depot operations), spreadsheet proficiency (Excel formulas, calculations across multiple worksheets, functions), weekly physical inventory reporting.
   
5. Languages, license & shift availability – Fluent in French, intermediate English, valid driver's license, can start immediately, open to shifts (Morning/Mid/Night).
   

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Morocco and be at the forefront of IT support excellence!