Customer Advisor English/French Speaker | Technopolis (Morocco)

DXC – CDG stands out for a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation shape priorities. This dynamic is balanced by a collaborative culture, fostering trust, empowerment and close managerial support. It also integrates an innovation dimension, encouraging initiative, adaptability and experimentation. Finally, a well-established organizational culture provides structure, ensuring process rigor, reliability and operational efficiency.

Respond to calls/emails
- Responds to contacts (calls, emails) quickly and professionally
- Follows defined guidelines for managing calls or emails
- Works to achieve individual and team goals
- Attends team meetings or information sessions
- Balances quality and quantity (with help from quality analysts, trainers, and team leaders)
- Understands service levels and the impact of their performance on service levels
- Monitors their own inboxes and/or queues
- Escalates any issues preventing work to the team leader
- Provides suggestions for improvement on client-specific operational policies and procedures
- Ensures consistent quality
- Respects schedule/planning
- Acts as an SME/Mentor (if needed)
- Promotes team cohesion/team spirit
- Understands/follows internal DXC.technology processes/procedures on SharePoint
- Helps with the execution of other projects/tasks if needed

Minimum High School Diploma

- Professional experience level:

Not required