Call Center Customer Service Representative | Casablanca (Morocco)

Akwa Group operates within a balanced culture where collaboration and performance play a central role. The company values strong human relationships, teamwork and accountability, while maintaining a clear focus on results and achievement. This dynamic is complemented by an openness to innovation, supporting agility and adaptation to market changes. Overall, it reflects an environment that combines collective engagement, performance-driven mindset and the ability to evolve.

Join our dynamic company in its sector as a Call Center Customer Advisor. Strongly rooted in Casablanca, our company offers a stimulating environment where your potential will be fully exploited. You will be at the heart of our customer relationship strategy, actively contributing to the satisfaction and loyalty of our customers.

The main goal is to ensure an impeccable quality of service in all interactions with our customers. You will be the primary point of contact, responsible for responding to their needs, resolving their requests, and offering them a memorable experience. Your role is essential to strengthen our brand image and ensure optimal customer satisfaction.

Your days will be structured by various missions, all focused on relational excellence:

• Handle incoming and outgoing calls professionally.
• Analyze customer needs and propose suitable solutions.
• Provide clear and precise information about our products and services.
• Handle complaints with empathy and efficiency, finding satisfactory resolutions.
• Ensure follow-up of customer files and update information.
• Participate in the continuous improvement of customer service processes.
• Contribute to achieving the qualitative and quantitative objectives of the call center.

For this opportunity, a Bac +2 (equivalent to a 2-year post-secondary degree) is required, ideally in fields such as commerce, marketing, or any training focused on call center professions.

Professional experience between 1 and 3 years in a similar role is sought. Your previous positions in a call center will have allowed you to develop a solid understanding of customer relationship challenges.

To excel in this role, several skills are key:

• Excellent listening and oral communication skills.
• Strong sense of customer service and persuasion.
• Proficiency in computer tools and customer relationship software.
• Ability to manage stress and work under pressure.
• Autonomy, rigor, and organizational skills.
• Team spirit and proactivity.
• Good command of the French language is essential.

If you recognize yourself in this description and aspire to a rewarding career in the Oil/Gas sector, apply now!