Call Center Customer Service Representative | Casablanca (Morocco)

Join our dynamic company in its sector as a Call Center Customer Advisor. Strongly rooted in Casablanca, our company offers a stimulating environment where your potential will be fully exploited. You will be at the heart of our customer relationship strategy, actively contributing to the satisfaction and loyalty of our clientele.

The main goal is to ensure impeccable service quality in all interactions with our customers. You will be the privileged point of contact, responsible for meeting their needs, resolving their requests, and offering them a memorable experience. Your role is essential to strengthen our brand image and guarantee optimal customer satisfaction.

Your days will be structured by various tasks, all focused on relational excellence:

• Handle incoming and outgoing calls professionally.
• Analyze customer needs and propose suitable solutions.
• Provide clear and precise information about our products and services.
• Handle complaints with empathy and efficiency, finding satisfactory resolutions.
• Follow up on customer files and update information.
• Participate in the continuous improvement of customer service processes.
• Contribute to achieving the qualitative and quantitative objectives of the call center.

For this opportunity, a Bac +2 (equivalent to a 2-year college degree) is required, ideally in fields such as sales, marketing, or any training focused on call center professions.

Professional experience of 1 to 3 years in a similar role is sought. Your previous functions in a call center will have allowed you to develop a solid understanding of customer relationship challenges.

To excel in this role, several skills are key:

• Excellent listening and oral communication skills.
• Strong sense of customer service and persuasion.
• Proficiency in computer tools and customer relationship software.
• Ability to manage stress and work under pressure.
• Autonomy, rigor, and organizational skills.
• Teamwork spirit and proactivity.
• Good command of the French language is essential.

If you see yourself in this description and aspire to a rewarding career in the Oil/Gas sector, apply now!