Call Center Agent | Casablanca (Morocco)

Bank Assafa operates within a predominantly performance- and competition-driven culture, where ambition, challenge, and the achievement of measurable objectives are key success drivers. The bank promotes self-improvement, results orientation, and a strong customer focus. This environment is supported by solid organizational practices that ensure efficiency, structure, and reliability. It is complemented by an openness to innovation and a balanced collaborative dimension, contributing to overall performance.

To strengthen its customer relations center, Bank Assafa is recruiting Call Center Agents, who will be responsible for:

• Receiving and making calls,
• Handling our clients' requests,
• Advising, helping, informing clients and providing them with solutions related to their needs,
• Telephone prospecting.

• Having a bachelor's degree or equivalent from a university, business school, or other (BAC+3);
• Possessing perfect command of spoken and written French;
• Good listening and analytical skills;
• Good knowledge of banking products and services, especially participatory products.
• Good communication skills;
• Ability to adapt and learn;
• Time management and organizational skills;
• Ability to manage stress.