Borrower Insurance Advisor | Tanger (Morocco)

ELOAN stands out for a culture strongly focused on performance and competitiveness, where ambition, challenge and the achievement of measurable objectives are key drivers. This dynamic is almost equally complemented by a collaborative culture, emphasizing people, trust and empowerment, supported by close and supportive management. A solid organizational dimension structures the overall environment, ensuring process rigor, reliability and operational efficiency. Innovation, however, plays a very limited role and remains marginal within the company’s overall culture.

Job description

We are looking for a Borrower Insurance Advisor to strengthen our team.
The position focuses on the administrative management and follow-up of borrower insurance files, with a strong customer relations dimension.

Your tasks:

• Contact customers to complete and follow up on their borrower insurance files
• Collect and verify all information and documents needed to approve contracts
• Ensure the administrative follow-up of files until final approval
• Carry out necessary follow-ups with customers and partners
• Support customers throughout the process with professionalism and responsiveness
• Ensure the accuracy and quality of the information processed
• Provide regular reporting on the progress of files

• Profile sought
• Degree equivalent to a Bachelor's degree (Bac+3) minimum
• A first experience in insurance or administrative management is a plus
• Excellent command of the French language, both spoken and written (required)
• Good interpersonal skills and customer service orientation
• Rigor, organization, and attention to detail
• Ability to manage multiple files simultaneously
• Proficiency in office software
• Experience in borrower insurance is an additional asset
• Social benefits and others

What we offer:

• Fixed salary + variable bonuses
• Complete training for rapid skill development
• Fixed hours and sedentary position: good work-life balance
• Ramadan meal allowance & Eid al-Adha bonuses
• Agreements with banks, opticians, hospitals, doctors, hotels, and gyms
• Health insurance covered 100% by the employer
• CIMR (Moroccan Interprofessional Retirement Fund)
• Salary advance
• Several other social benefits