Advanced QA and customer interface specialist | Tanger (Morocco)

Yazaki Morocco is driven by an innovation-oriented culture, fostering creativity, experimentation and individual initiative to support continuous industrial development. This dynamic is reinforced by a strong collaborative culture that promotes teamwork, trust and close leadership. The organization also embraces a performance-driven mindset, focused on ambition and measurable results. A structured organizational framework ensures process reliability, efficiency and operational consistency.

Join our dynamic company in the Automobile / Motorcycles / Cycles sector, based in Tangier. As an Advanced QA and customer interface specialist, you will play a crucial role in ensuring the quality of our products and the excellence of customer interaction.

Your main mission will be to guarantee our customers' satisfaction by overseeing product quality and optimizing interactions with them. You will actively contribute to the continuous improvement of processes and the overall performance of the service.

Your responsibilities will include implementing quality assurance strategies, analyzing customer feedback to identify areas for improvement, and coordinating with internal teams to resolve encountered issues. You will participate in defining specifications and validating proposed solutions.

• Define and monitor quality indicators.
• Manage and analyze customer complaints.
• Collaborate with technical teams for anomaly tracking.
• Contribute to technical documentation and quality procedures.

To excel in this role, a Master’s degree (Bac +5 and above) is required, ideally in a field related to Production / Quality / Safety / Maintenance.

An experience of at least 1 year in a similar position is expected. You already have successful initial experience in the automotive industry or a related sector, allowing you to understand the challenges of quality and customer interaction.

Your strengths for success:

• Excellent understanding of quality assurance methodologies.
• Analytical and problem-solving skills.
• Communication skills to interact with customers and internal teams.
• Proficiency in customer relationship management tools and QA software.
• Rigor, autonomy, and proactivity.

If you recognize yourself in this description and are ready to take on this stimulating challenge, do not hesitate to apply now.