Accommodation Manager (H/F) | Rabat (Morocco)

HUIR – International University Hospital of Rabat operates within a predominantly collaborative culture, where people, trust, and teamwork are central to daily practices. The hospital promotes a close and supportive management style focused on empowerment, guidance, and collective commitment. This collaborative foundation is reinforced by a strong innovation dimension, encouraging initiative, experimentation, and continuous improvement. It is supported by structured processes ensuring reliability and efficiency, while competitive dynamics play a clearly secondary role.

We are looking for an experienced and detail-oriented Accommodation Manager (H/F) to join our Accommodation and Admissions Department at UIR Hospital. He/She will be responsible for establishing the appropriate organization for managing accommodation at UIR Hospital (catering, hotel services, laundry, VIP service, patient transport) and will ensure the following tasks with your team:

1. HOTEL SERVICES, CATERING & LAUNDRY:

• Ensure impeccable service quality for hotel services during a hospital stay (room, meals, laundry).
• Manage service contracts dedicated to these areas (specifications, quantitative and qualitative monitoring, billing, coordination of stakeholders, etc.).
• Be the point of contact for care departments and support services (technical, logistics, finance, etc.) for all matters related to hotel services, catering, and laundry.
• Coordinate daily activities with other hospital departments to ensure smooth hotel service for patients (admissions/discharges, etc.).
• Manage resources optimally (stocks, welcome kits, linen, etc.).
• Oversee the maintenance of premises to enhance the establishment's brand image.
• Work in close collaboration with the Nursing and Hospital Hygiene Department on hospital cleanliness (common areas, specific premises, etc.).
• Supervise the management of professional clothing for UIR Hospital employees in coordination with a dedicated laundry team.
• Monitor performance and satisfaction indicators related to accommodation (catering, laundry, room condition, etc.) and drive continuous improvement actions.
• Respond promptly to specific requests or complaints related to hotel services, catering, or laundry (comfort, cleanliness, quality, etc.).

2. VIP SERVICE:

• Manage the organization of high-end services offered in the "VIP" service to ensure complete patient satisfaction.
• Propose improvements and enhancements to the hotel service offerings to ensure a cutting-edge patient experience.
• Anticipate patient needs and respond promptly to implement solutions that exceed patient expectations.

3. INTERNAL TRANSPORT AND MORTUARY:

• Organize internal patient transport services in compliance with safety and hygiene regulations to ensure quality patient transport.
• Ensure that resources match activity levels for optimal management of transport flows (lean approach).
• Manage the mortuary service (continuity, security, occupancy, equipment, etc.) in accordance with hospital regulations.

4. TEAM MANAGEMENT

• Recruit and onboard new employees.
• Foster a respectful, service-oriented work environment.
• Manage and develop the skills of the teams (H/F: housekeeper, catering supervisor, laundry staff, patient transporters).
• Ensure proper scheduling to guarantee continuity and adequacy of service for the various activities in the department.

5. QUALITY MANAGEMENT

• Develop a strong service culture within the teams.
• Ensure that the accommodation department's activities comply with industry standards and current quality standards.
• Prepare, conduct, and support internal and external audits in conjunction with the Quality Department, following applicable standards and methods (ACI, HACCP in catering, etc.).
• Conduct joint audits with service providers.
• Ensure compliance with safety, hygiene, environmental, and confidentiality protocols by all professionals and providers associated with the department.
• Follow up on reported issues and adverse events related to the department's activities.
• Respond promptly to specific requests or complaints related to hotel services, catering, or laundry (comfort, cleanliness, quality, etc.).

TRAINING / EXPERIENCE:

• Higher education degree in hotel management.
• Minimum 10 years of experience in accommodation management.
• Previous experience in a hospital environment would be a plus.

SKILLS:

• Excellent command of hotel service standards.
• Management: ability to manage multiple departments and teams simultaneously.
• Management (flows, stocks, finance).
• Excellent communication skills in French and English (spoken and written).

PERSONAL QUALITIES:

• Leadership and exemplary conduct.
• Strong sense of customer service.
• Rigor, foresight, and ability to make quick decisions.
• Attention to detail, discretion, diplomacy, and excellent presentation.
• Strong adaptability and listening skills.