Team leader, Housekeeping

Team leader, Housekeeping 
(19909)

SIRO Boka Place is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.

Nestled between pristine blue Adriatic waters and mountains of conserved greenery, SIRO Boka Place, Montenegro offers coastal city charm and boundless opportunity. Unlock your potential and embark on a new adventure as part of a community passionate about fitness and wellbeing.

About the Role

Team Leader, Housekeeping is responsible for maintaining the housekeeping pantries, guest room corridors, Private Homes, Guest rooms and Suites to the highest standard, always adhering to SIRO standards, and ensuring the cleanliness / hygiene is always followed. Also, must ensure that the arrivals rooms and suites experience standards met for the arriving guests.

Key Duties and Responsibilities

• To maintain and enforce all standards and procedures for housekeeping service in Guest rooms and Suites.
• Conduct daily briefings, ensuring that 5-minute pre-shift training program is implemented and completed and be updated on all the arrival guest, in-house guests, departures and events.
• Assist in the preparation of work schedules and assignments, constantly monitors occupancy and manning levels to ensure there is adequate manning at times and in line with the occupancy or forecast.   
• Train new housekeeping attendants on task assignment procedures, cleanliness standards, and guest service expectations.
• Offer ongoing training to ensure compliance with LQA standards and coaching to improve efficiency, effectiveness, and teamwork among staff.
• Responsible for maintaining cleanliness to all assigned work areas.
• Assess the workload and prioritize tasks based on room status.
• Provide specific instructions and details for each room assignment, including any special requests or requirements.
• Use hotel management software or systems to track room statuses, assign tasks, and monitor progress.
• Inspect guest rooms & suites, private homes daily, including departures, arrivals, occupied, VIP, ensuring that they have been cleaned to the highest level, all maintenance is reported and rectified, and standards are being adhered to.
• Respond promptly to guest requests and complaints, taking appropriate action to resolve issues and enhance guest satisfaction
• Provide support and assistance to attendants as needed, especially during busy periods or when handling challenging tasks.
• Encourage and support team members in achieving their performance goals and career aspirations.
• Ensure all VIP arrivals are inspected prior to arrival and throughout the stay for both day and Turndown service.
• Ensure proper use and care of cleaning agents and equipment and machines.
• Ensure the Lost and Found procedure is always adhered to.
• Ensure supplies and stock levels are maintained in pantries.
• Assist in monitoring and managing inventory levels of cleaning supplies, linens, and amenities
• Ensure the ability to hygienic maintain safe work practices.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure the ability to perform coaching and corrective performance discussions with colleagues.
• Ensure the ability to perform performance reviews for assigned colleagues.
• Ensure the ability to take ownership in assigned area of preventative maintenance programs and ensure the work is carried out to the highest possible standards and that it is completed in a timely manner.
• Ensure all defects are reported immediately and follow up to ensure they have been completed.
• Ensure that all stationery and collateral are in excellent condition and kept up to date at all times.
• Check expiry dates on all products and supplies.
• Responsible for the overall cleanliness, replenishment, standards, and maintenance of the entire guest rooms & suites for all arrivals.
• Guarantee that all the repeater arrival preferences are prepared.
• Ensure that the task provided daily are executed to the expectation of SIRO Boka Place standard
• Ensure monitor attendance of allocated section subordinates.
• To effectively communicate and maintain a favorable working relationship with all colleagues.
• Maintain accurate records of room assignments, task completion times, and any issues encountered.
• Assist in other tasks in the department & Hotel when requested by Assistant Manager or Executive Housekeeper
• Participates in required training and briefings related to the job.
• Attends and participates in team events.
• Know how to demonstrate flexibility in shift schedule, adapting fluctuating business demands and operational needs.

Skills, Experience & Educational Requirements

• Diploma or Certification in Hospitality Management or equivalent experience.
• Fluent in spoken and written English; proficiency in any additional foreign languages is a plus.
• Demonstrated skills as a Team Leader in Housekeeping.
• Minimum of 2 years of experience as a Team Leader in Housekeeping in a five-star hotel or similar establishment.
• Proficient knowledge of housekeeping practices, including cleaning chemicals and safety protocols.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.