Professional Cloud Engineer

Our Company 

At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. 

 What You'll Do 

As a Professional Cloud Engineer, you will support Teradata's as-a-service cloud offerings across public cloud environments (AWS, Azure, and GCP). You will play a key role in ensuring the stability, security, and performance of mission-critical customer platforms while collaborating closely with internal and external stakeholders. 
Your responsibilities will include cloud infrastructure operations, security implementation, incident management, and continuous optimization of cloud-based data warehouse environments. 

Key Responsibilities 

• Manage and support mission-critical, 24x7 public cloud environments across AWS, Azure, and GCP for multiple customers. 
• Perform cloud network, security, and infrastructure administration, including provisioning and environment optimization. 
• Execute risk assessments during task execution to ensure platform stability and minimize service impact. 
• Implement and maintain cloud security best practices, including compliance and governance controls. 
• Perform backup, archive, and recovery operations for cloud-based data warehouse platforms. 
• Monitor system throughput, load balancing, and overall platform health; proactively optimize critical cloud resources. 
• Provide real-time troubleshooting and issue resolution, including participation in live customer calls and incident bridges. 
• Respond promptly to incidents, conduct root cause analysis, and implement preventive and corrective actions. 
• Support on-premises-to-cloud migration efforts in collaboration with customer and internal teams. 
• Evaluate and analyze third-party software and partner compatibility within cloud environments. 
• Maintain accurate and up-to-date documentation for cloud configurations, processes, and troubleshooting procedures. 
• Collaborate across globally distributed teams to ensure timely and effective resolution of technical issues. 
• Mentor and support Associate Cloud Engineers, contributing to team capability growth. 
• Ensure consistent achievement of SLAs, SLOs, and KPIs, with a strong focus on customer experience. 

Who You'll Work With 

You will work closely with cross-functional teams, including SRE, DevOps, Product Engineering, Governance, Cloud Service Delivery, and Service Experience Managers. 

Additionally, you will collaborate with stakeholders across the organization to ensure the successful delivery of continuous improvement initiatives and ongoing support of cloud-based systems. 

What Makes You a Qualified Candidate 

• Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred). 
• 3+ years of hands-on experience designing, deploying, and managing cloud-based solutions. 
• Strong understanding of cloud architecture, infrastructure, and operational best practices. 
• Intermediate knowledge of public cloud services (AWS, Azure, and/or GCP). 
• Intermediate proficiency in Linux administration and shell scripting. 
• Basic working knowledge of relational databases (e.g., Teradata, Oracle, DB2, or similar). 
• Strong written and verbal communication and presentation skills. 
• Proven ability to work effectively as part of a collaborative, distributed team. 

What You'll Bring 

• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues. 
• Exceptional communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders 
• Relevant cloud certifications, such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or Google Cloud Professional Cloud Architect, are preferred. 
• Relevant Vantage certifications are preferred, such as Teradata Vantage Certified Associate, Teradata Associate VantageCloud Lake 2.0, or Teradata Vantage Administration. 
• ITIL certifications are desirable 

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