Aspen Global Incorporated (AGI) is the Mauritian subsidiary of Aspen Pharmacare Holdings Limited and was established in 2008. It is a global specialty and branded multinational pharmaceutical company with a presence in both emerging and developed markets.

AGI has been the launchpad of the Group’s Global expansion. We are very proud that from Mauritius we improve the health of patients in more than 100 countries through our high quality, affordable products. Our key business segments are Manufacturing, Supply Chain and Commercial. Our global Brands comprises sterile Focus Brands that include Anaesthetics, Oncology and Thrombosis products. Many of the Aspen supplied medicines are lifesaving or medically critical.

We employ over 200 people of which around 75% are Mauritian.

We are one of Mauritius' largest companies with a turnover in excess of 40 billion Mauritian Rupees.

We have a diverse workforce with over 20 different nationalities.

We are liaising with over 60 different subsidiaries worldwide every day.

We have supplied more than 1.3 billion  packs of medicine worldwide since inception.

Responsibilities 

1. Responsible for management of sales orders from customers in different countries:
   • Manage and monitor the full lifecycle of customer orders.
   • Ensures orders received from customers (GSCP or direct interface) are correctly replicated in ERP system (SAP) and ASP (Aspen Supplier Portal).
   • Confirm product availability and delivery schedules to customers.
   • Monitors and tracks orders changes through IPCs (In Process Control) and available reports on AGI reporting tool.
   • Ensures accuracy of orders (e.g. quantity and delivery dates) in ERP (SAP), Aspen Supplier Portal (ASP) and Global Supply Chain Portal (GSCP).
   • Communicates reasons of delays or preponement of orders to customers as per defined process and timelines.
   • Leads and/or attends regular calls with customers
   • Identifies, communicates and supports on mitigations plans proactively when there are Supply risks (delays, stockouts, shipping errors)
2. Responsible for management of purchase orders placed on suppliers / manufacturing sites in different countries:
   • Sends purchase orders to suppliers as per agreed lead time via email, ASP (Aspen Supplier Portal) or SharePoint system.
   • Understands the production schedule and capacity plan at manufacturing sites.
   • Works with suppliers to get orders confirmation on time.  
   • Leads and/or attend regular calls with suppliers.
   • Monitor supplier performance and escalate risks proactively
   • Identify supply chain disruptions (e.g., delays, shortages, quality issues)
   • Develop contingency plans to minimize service level impact.
3. Cross collaboration with other functions:
   • Works with Supply Chain Project / Supply Chain Planning / Regulatory / Compliance / Quality team/ IT  to assess impact on orders due to Demand and supply Constraints and regulatory, compliance, quality or project requirements.
   • Analyses and makes implementation of artwork changes at order level to ensure compliant orders are produced and delivered.
   • Works with Admins / Juniors to ensure accuracy in ERP at time of stock Inbound (IB) and Goods Receipt (GR), accuracy of Supply Chain documents (e.g. Packing List and COA) uploaded on SharePoint portal and supports on queries related to Supplier Invoices.   
   • Works closely with Logistics team to manage priority orders for delivery to market. Initiates approval requests for mode of transport changes to mitigate stock out risks.
   • Initiates master data changes to maintain correct information in ERP system.
   • Populates data on reports for Key Performance Indicators (KPI) reporting.
   • Collaborates with Finance department on correct pricing, profitability analysis, provision for write offs, Right of return and destructions.
4. Other main activities:
   • Manages inventory from all stock location and proactively identify and propose risks mitigations related to compliance, low shelf life, write-off, out of stock
   • Analyze data to identify bottlenecks and drive process improvements.
   • Participate in SPR meetings ( Supply Point Review)
   • Supports other team members as back up.
   • Reports and escalates problems to Supervisor on time. Demonstrates ability to identify issues and propose solutions.
   • Leading Order Book Reviews with Key Regions
   • Acts as a Key User for ERP in Fulfilment team and/or responsible leading key operational processes / working practice within the fulfilment function.
   • Acts as a mentor and/ or supports Junior staff in Fulfilment team
   • Acts as a coordinator for projects transitioning to Fulfilments (e.g. from Supply Chain Projects)

• Degree or post graduate degree in Supply Chain, Management, Logistics, Operations management or related field.
• Certification on Supply Chain, e.g. APICS (Association for Supply Chain Management) is plus
• Minimum 4 years Experience in the field of supply chain, procurement or stock management is preferred.
• At lease 2years of working experience in an international company
• Experience in customer service is a must.
• Excellent communication is required in English speaking and writing. Other language is a plus.
• Intermediate proficiency in using Microsoft office tools (Outlook, Excel, Words, Powerpoint, Teams).  
• SAP S4 Hana knowledge is a plus.
• High learning agility and shows eagerness to grow.

What's in it for You?

 We have established a reputable business in just over a decade and as we continue to grow we remain committed to your personal & professional development. You will be entering a challenging & rewarding environment and a culture where courage, learning, intrapreneurship, fun and wellbeing are central. AGI is proud to offer a competitive total rewards system that continue to make us a desirable workplace.