Job description
Aspire Software is looking for an AI Automation & Agent Builder to join our team in Lebanon.
Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.
By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
Role Overview We’re looking for a technically strong individual with natural communication skills to join our UK team.
This person will provide direct support to ships and end customers, mentor global reseller/partner support teams, and ensure excellence in service delivery as a bridge between technical teams and customers.
Key Responsibilities Provide direct support to ships and end customers, handling incidents with professionalism and ensuring timely resolution.
Act as a mentor and guide to reseller/partner support teams.
Maintain up-to-date knowledge of product improvements, bug fixes, and new features; report feedback internally.
Contribute to knowledge base content for customers and resellers.
Collaborate with other departments to ensure excellent service delivery.
Assist with operational and user acceptance testing as needed.
Identify and report incident trends to improve the customer experience.
Respond to network alerts for first-line network administration, escalating complex issues.
Support presales activities and customer onboarding.
Share knowledge across global teams to ensure seamless handovers.
Minimum 2 years’ experience in a customer-facing support role, ideally with bespoke IT systems/software.
Excellent communication skills; able to adapt style for different audiences.
Strong initiative with ability to prioritise work effectively.
Positive, proactive approach to customer service.
Team player with a flexible, adaptable attitude.
Technical Requirements Windows desktop/server experience.
Cloud-based architecture familiarity.
Experience with: Windows & Linux Office applications Networking (TCP/IP) Desirable Qualifications/Experience ITIL certification.
Networking qualifications (CCNA, CompTIA, etc.
). Understanding of SDLC processes.
Knowledge of satellite communications and/or the Maritime industry.
Additional language skills a plus
This job post has been translated by AI and may contain minor differences or errors.
