Senior Bookseller - Arabic

Job Purpose:

Is responsible for various aspects of bookstore operations, including reception operations, stock follow-up, customer service, order follow-up, providing feedback to various Buyers' and Marketing Departments

Duties & Responsibilities:

• Follow reception protocols and report any discrepancies related to shortage, surplus, tag errors, or damages to the Branch Manager
• Handle reservation protocols and communicate with clients via email, E-MS, or phone call for customer service requests from the warehouse or other branches
• Manage special orders, including reservations and actions on Zoho as per the manual
• Ensure accurate customer data entry and address any duplication issues promptly
• Monitor customer reservations and take appropriate actions based on reservation reports
• Verify and follow up on weekly transit reports for your section, reporting any missing goods
• Monitor book quantities and propose returns to the concerned departments
• Handle daily reordering processes and request replenishment from other branches' stocks when necessary
• Provide helpful assistance to customers, utilizing online resources, such as supplier websites and professional databases
• Demonstrate resourcefulness in all sections and utilize smart shortcuts for language barriers or specialized requests
• Relay customer requests for wholesales, school, and university orders to the relevant departments in a professional manner
• Follow up on customer orders for books available at the warehouse and other branches
• Manage customer special orders, including tracking their status on Zoho and taking appropriate actions
• Facilitate inter-branches orders for stock and customer orders, ensuring timely and efficient service
• Collect and transmit customer feedback on stock diversity, special order delays, space allocation, missing titles, and reactivity to promotions
• Maintain a list of loyal or regular customers for potential focus groups and collaborate with other departments to generate sales for specific client groups
• Respond to queries related to events and provide advice on group promotions or discounts
• Operate the ticketing system for event bookings and e-book sales, ensuring accurate data collection and timely communication with relevant departments
• Pay attention to display arrangements, correcting errors, and ensuring proper section signage
• Rotate displays to showcase new releases, thematic selections, and promotional items highlighted on social media
• Assist with updating the Antoine Online order sheet and taking appropriate actions
• Process supplier returns, both local and international, and confirm actions taken
• Handle inter-branches stock rotations and provide responses regarding actions taken or valid reasons for non-compliance
• Provide exceptional coverage for events or schedule gaps in other branches when needed
• Keep track of price changes and tag updates, ensuring accurate pricing in the store
• Report suspicious pricing tags, request missing tags, and provide feedback on series price changes to the concerned departments
• Perform other duties as assigned

Education:

Bachelor Degree in Humanities, Literature, Documentation or any related field

Master’s degree is a plus

Experience:

Minimum 5 years of relevant experience 

Physical Effort:

Job requires standing for a long period of time and working during weekends or holidays if needed. It also requires handling and displaying all kind of goods 

Work Environment:

Section desk