Sea Freight Specialist

Purpose of the Job

As a Sea Freight Specialist at Aramex, you will serve as the primary point of contact for clients regarding sea freight inquiries. Your role is crucial in maintaining strong client relationships while delivering customized freight solutions to meet their specific needs. You will play a pivotal role in procuring competitive rates, managing shipments from start to finish, and supporting the sales team in securing new business opportunities in the sea transportation sector.

Job Description

• Provide comprehensive sea freight solutions to clients, meticulously addressing their specific requirements to ensure maximum satisfaction.
• Cultivate and nurture strong relationships with clients in the sea freight sector, fostering loyalty and long-term retention.
• Efficiently assist clients in resolving any claims, payment issues, or pending shipments related to sea freight, ensuring prompt and effective solutions.
• Oversee the entire lifecycle of sea freight shipments, meticulously managing the process from booking to delivery to ensure timely and efficient execution.
• Provide invaluable support to the sales team by delivering accurate quotes and actively pursuing new business opportunities within the sea freight domain.
• Collaborate closely with internal stakeholders to effectively coordinate sea freight logistics and optimize operational efficiency.
• Skillfully negotiate competitive rates with carriers, agents, and offices to secure the most favorable pricing for clients in sea transportation.
• Exceed overall freight targets for assigned customers through proactive management and the implementation of strategic initiatives tailored to the sea freight industry.
• Promptly report any operational failures to line management and keep clients informed of any delays or issues impacting their sea freight shipments.
• Diligently monitor profit and loss (P&L) metrics and effectively manage job invoicing within the sea freight realm.
• Manage sea freight inquiries with precision, preparing quotations and coordinating seamlessly with both local and international clients.
• Drive a culture of continuous improvement in on-time delivery performance for serviced sea freight trade lanes.
• Ensure the accurate adoption of CargoWise and maintain the utmost integrity in milestone status updates pertaining to sea freight operations.
• Expertly cultivate and manage relationships with sea freight customers at the station level to enhance negotiating power and secure competitive rates.
• Collaborate seamlessly with the regional pricing desk, providing necessary support for requests for quotations (RFQs), projects, and tenders within the sea freight domain as required.

Job Requirements - Experience and Education

• Bachelor’s degree in business administration or a related field.
• 3-4 years of relevant experience in the sea freight forwarding industry, demonstrating a strong understanding of global trade lanes, shipping lines, and sea freight solutions.
• Proven track record in customer service and managing key business clients, along with adept negotiation skills in dealing with shipping lines.
• Familiarity with CargoWise is preferred.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Excellent written communication skills, particularly in crafting professional emails.

Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus
Skills
Team Collaboration
Adaptability
Customer Focus
Communication Skills
Attention To Details
Problem Solving
Time Management
Negotiation Skills
Analytical Thinking