Restaurant Manager

The Role

The restaurant/store manager is responsible for the restaurant operations execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities. The role requires managing, training of the staffs on the brand standard and ensure compliance of all the aspect of the products which delivered to the customers. SM is expected to lead, motivate, and mentor others in the restaurant while making a direct impact on the business by increasing sales and delivering excellent customer service.

The Responsibilities:

• Overall accountability for the operation of a single restaurant ensuring delivery on the Customer Promise, and ensuring desired restaurant outcomes (increased sales, profitability, and employee retention).

• Mobilizes the restaurant management team to oversee the financial controls, operations, people development, customer service and compliance within the restaurant across all shifts.

• Motivates and directs team members to exceed customer expectations with fast, accurate, friendly service in clean surroundings.

• Assumes full accountability for the restaurant profit and loss management by implementing marketing strategies, following cash control and security procedures, maintaining inventory, managing worker, and reviewing financial reporting to enhance restaurant results.

• Ability to prepare and interpret financial and operational reports and schedules, analyze data and develop solutions to ensure operating goals are achieved.

•Directs restaurant operations on responsibility for customer service, brand standards execution and employee training.

• Achieves controllable profit and cash flow by overseeing all controllable costs and taking the appropriate corrective action to achieve the desired result.

• Ensures all equipment and facilities are in compliance with company standards and government regulations and takes corrective action when required.

• Monitors security procedures are in place to protect employees, customer and company assets

• Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms.

• Works to create and maintain an enjoyable and respectful environment for our customer and employees.

• Follows management cash handling, inventory and other operational procedures as outlined in company standards.

• Ensure all food safety procedures are strictly followed and are as per local municipality regulations. (Baladiya).

• Creating a friendly and welcoming environment for both customers and staffs.

• Monitoring and keeping track of service complaints and feedback from the customers to ensure satisfaction both product quality and service.

• Perform other task as assigned.