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IT Support Technician

21 days ago 2025/08/15
Full time
50-99 Employees

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Job description

FUNCTION: Provide support in the daily operations of the department. Responsible for the maintenance and repairs of all AU IT Systems.

PRIMARY TASKS:

  1. Provide first level support for computer software and classroom technology equipment used.
  2. Respond to requests for technical assistance in-person, via phone, and electronically.
  3. Install and maintain computer equipment.
  4. Diagnose and resolve technical hardware and software issues.
  5. Perform typical maintenance tasks to support the daily operations of the department.
  6. Perform prescribed preventative maintenance on machinery and the building or grounds as required.
  7. Prioritize and manages multiple projects simultaneously and follow-up on issues in a timely manner.
  8. Properly escalate unresolved issues to appropriate internal teams and supervisor.
  9. Creates, updates, and/or maintains AU-developed operational guidelines and various in-house recordkeeping systems as needed.
  10. Follow the university rules, guidelines, and regulations.
  11. Perform other related duties as required.

LEVEL OF RESPONSIBILITY: To ensure that duties are carried out to a satisfactory standard.

DIRECTION/SUPERVISION RECEIVED: Direction is received from the Manager- Network and Systems Support.

Skills

SELECTION CRITERIA:

ESSENTIAL:

  • Bachelor’s degree in relevant field.
  • Minimum 2 years of relevant experience.
  • Certifications such as A+, Network+, MOUS, and/or MCP are preferred.
  • Ability to work under pressure, unsupervised, and as a member of a team.

Preferred candidate

Residence location
Kuwait
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The Australian University AU
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The Australian University (AU) was established in 2004 under the name of “Australian College of Kuwait” as one of the first private universities operated in the State of Kuwait. AU offers world-class higher education on home ground through international learning partnerships. Offering diploma and bachelor academic programs in different disciplines such as Engineering, Business, Aviation, and Maritime studies. The principle of AU is demonstrated through its Vision and Mission and is best seized by its intent “To be among Kuwait’s leading higher education institutions recognized for its leadership, academic excellence, student-centered approach, and innovative research”. Such objective is underpinned by AU five Core Values of PRIDE: Progressive; Resilience & Adaptability; Integrity; Dedication; and Excellence.

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