The overall scope of the role is to carry out servicing and repairs to customer and company owned equipment with a focus on elevated work platforms and telehandlers in the field and workshop as required.
Carry out inspections, servicing and repairs of equipment with a focus on elevating work platforms like JLG, Genie and Haulotte Machines
Attending customer’s sites make every effort to repair machines on site limiting the need to transport the machines off site
Travel including overnight accommodation when requested
Responsible for completing all appropriate paperwork and inspection forms required by JLG, Genie, Haulotte policy standard and customer and/or site requirements
Must be available to work in the workshop at times when no field service jobs are available or as required
Responsible for notifying the Manager if repairs or services can’t be completed during visit and the reason why
As a Field Service Technician you are also required to carry out general duties from time to time as requested by the Branch
Responding to customer callouts and field dispatches.
Meeting with the customer to determine the nature of the service or repair.
Conducting routine equipment servicing out in the field.
Inspecting and troubleshooting equipment failures.
Repairing equipment and replacing faulty parts.
Installing and testing new equipment.
Providing preventive equipment maintenance.
Providing technical training on new equipment installations.
Maintaining equipment stock in the company vehicle.
Completing job reports.
Skills
With valid Driving license
Proven work experience as a field service technician.
Relevant technical certificate.
Ability to travel and work according to a changing schedule.
Excellent time management skills.
Mechanical and electrical skills.
Ability to problem-solve.
Good communication and training skills.
Physically fit and able to work with heavy equipment.
