Responsible for undertaking major out-door jobs such as to collects payments on accounts overdue, delivering bills and keeps record of collections, status of accounts, and other duties related to companies functions as designated by the Unit Head.
POSITION ACCOUNTABILITIES:
1. Undertakes to deliver payment cheques / bank drafts to various local vendors, such as pharmaceutical supplier's government bodies, etc.
2. Informing of the customer/client overdue account and follow-up of for payment.
3. When necessary, the collector reviews the terms of sale, service or credit contract with the customers.
4. Collectors also may attempt to learn the cause of the delay in payment.
5. Where feasible, they offer the customer advice on how to pay off the debts, such as by taking out a bill consolidation loan. However, the collector’s prime objective is always to ensure that the customer pays the debt in question.
6. If a customer agrees to pay, collectors record this commitment and check later to verify that the payment was indeed made.
7. Collectors may have authority to grant an extension of time if customers ask for one. If a customer fails to respond, collectors prepare a statement indicating the customer’s action for the credit department of the establishment.
8. In more extreme cases, collectors may initiate repossession proceedings, disconnect the customer’s service, or hand the account over to an attorney for legal action.
9. Collector will usually also handle other administrative functions for their assigned accounts which include making changes of address and/or contact details.
Should have good communication skills with fair public relation skills and computer literate. Ability prepared documents using Excel and Word.
Must be able to prioritize and work effectively in a constantly changing environment.
Required Valid driving license