Bayt.com
https://bayt.page.link/gHB8QbRkZAYbnV6G6
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Call Center Agent

30+ days ago 2025/07/17
Full time · 1-4 Years of experience
10-49 Employees · Real Estate

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Job description

  • Handle inbound and outbound calls in a professional and timely manner.
  • Identify customer needs and provide accurate, satisfactory answers to their inquiries, concerns, and complaints.
  • Make outbound calls to the customers and potential customers to inform them about new products, services, updates, and company policies.
  • De-escalate dissatisfied customer situations, providing patient, supportive, and effective resolutions.
  • Document all interactions and tickets accurately in the Customer Relationship Management (CRM) system.
  • Regularly review and update customer information in the CRM system to ensure records are current and complete.
  • Collaborate with the Call Center Supervisor and team members to enhance overall customer service quality.
  • Adhere to the customer service scripts and guidelines provided by the company to maintain consistency and compliance.
  • Build and maintain strong relationships with customers to encourage trust and customer loyalty.


Skills

  • Experience: Minimum 6 months in a call center or customer service role
  • Language Skills: Good English is essential; Bilingual candidates are highly preferred
  • Age - Not exceeded 30 years old
  • Nationality: Open to Lebanese, Palestinians, Jordanians, Tunisians, Moroccans, and Kuwaitis
  • Availability: Must be able to join immediately

Preferred candidate

Years of experience
Min: 1 Max: 4
Residence location
Kuwait
Nationality
All Arab Countries
Gender
Male
Age
Max: 30
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We, at Career Hunters, work closely with our client corporations to provide the best talent in today's competitive marketplace. By placing executives who wish to improve their career direction or seek lucrative opportunities in today's fast pace of life. Our specialization in Job analysis, helps us determing corporate requirements, towards employee characteristics which include, mental,physical and educational capabilities. In short, we surpass corporate requirements, in providing complete HR consultancy from Employee selection to Implementation and fallback. Being based in Kuwait, gives us the immediate knowledge of the region, the labour laws & ultimately the cultural background. Thus giving us the upper hand in providing proper and satisfactory results.

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