Transformation Director

Instiglio’s mission is to build public institutions that truly work for societies and the planet. We exist to unlock the potential of public institutions — not by chasing marginal gains, but by reimagining and rebuilding them from the inside out.

We partner with governments and development actors (e.g., the World Bank, FCDO, Hilton Foundation) to align public funding with measurable outcomes and strengthen the systems, incentives, and capabilities that drive sustained impact. Over the past decade, we have worked in more than 30 low- and middle-income countries, helping institutions design and embed reforms that make every cent of public funding deliver public value.

To scale our impact, we incubated the Government Empowerment Network (GEN) —  a globally networked, AI-powered, and government-led reform accelerator designed to empower civil servants to incubate reforms that transform government institutions, strengthen service delivery, and improve citizens’ lives. GEN combines a six-month in-person reform incubator with an AI-enabled learning and collaboration platform, equipping champions to diagnose systemic challenges, design reforms, and strengthen delivery capabilities across ministries. Following a successful first cohort in Uganda with over 30 public servants from six ministries, we recently launched in Colombia, followed by Morocco later this year. In 2026, we plan to consolidate learnings and expand to at least two additional countries in 2026, while continuing to support current countries. 

A core contributing factor to the influence Instiglio has had thus far includes our collaborative, highly skilled and diverse team. We are a team of 80+ people, representing 15+ nationalities, with offices in Colombia, Kenya, Morocco, Mauritius and Uganda. Our team brings together experience from government, management consulting, multilateral institutions, and the social sector; united by a mission to help governments perform better for their people.

How you will make an impact
As Transformation Director, you will lead Instiglio’s organization-wide transformation agenda - strengthening the systems, operating models, and change capabilities that enable us to scale impact globally.
This role sits at the intersection of strategy, systems-building, technology, and execution. It is designed for a leader who thrives in complexity and is equally comfortable designing transformation roadmaps and rolling up their sleeves to ensure adoption and results.
A member of Instiglio’s Executive Team is accountable for each substantive transformation initiative, so while reporting to the COO, you will also work closely with the CEO and Chief Impact Officer (CIO) on specific initiatives, agreeing and assuring strategies together prior to execution. You will also partner with fellow members of Instiglio Leadership Team to leverage their experience and expertise, and to ensure transformation efforts are coherent, integrated, prioritized, and embedded across the organization.
Key responsibilities will include, but are not limited to:
Lead Organization-Wide Transformation & Change Management

• Own and drive Instiglio’s Transformation & Change Management Program  end-to-end.

  
  

  • Diagnose organizational challenges and opportunities, design solutions, prioritize execution in line with Instiglio’s strategic goals, and ensure successful adoption.

    
    

  • Act as the integrator across teams (e.g., Partner Group, Leadership Team, People Committee, Finance Committee), ensuring transformation initiatives are aligned, sequenced, and mutually reinforcing.

    
    

• Establish clear success metrics and track progress, learning, and impact over time. 
  

  
  

AI Integration & Digital Transformation

• Lead the design, pilot, and scale of AI-enabled tools that enhance decision-making, productivity, and service delivery.

  
  

• Drive organization-wide AI adoption, capability-building, and change management.

  
  

• Translate emerging AI opportunities into practical workflows, operating model shifts, and strategic advantages.

  
  

• Ensure ethical, responsible, and effective use of AI across the organization.

  
  

Impact Management Systems (in partnership with the CIO)

• Strengthen how Instiglio measures organizational performance, learning, and results.

  
  

• Design and refine frameworks, tools, and processes that clarify goals, drive alignment, and support strategic decision-making.

  
  

• Improve visibility and coherence across impact data, organizational learning, and performance management.

  
  

Partnerships Development Systems

• Build and refine systems that strengthen how Instiglio develops, manages, and sustains partnerships across donors, governments, and the private sector coordinating with the Partnership Development Centre and Business Development Teams.

  
  

• Develop processes that improve pipeline visibility, institutional engagement, and strategic prioritization.

  
  

• Enable leadership teams with better data, tools, and decision frameworks for partnership growth.

  
  

Internal Operating Model & Process Evolution

• Lead the evolution of Instiglio’s internal operating model as the organization scales.

  
  

• Redesign workflows, governance rhythms, collaboration structures, and decision-making processes.

  
  

• Embed AI and digital tools across core operational systems to improve efficiency and effectiveness.

  
  

• Ensure changes are practical, adopted, and sustained in day-to-day operations.

  
  

Hands-On Execution & Delivery

• This is not a strategy/transformation-only role.

  
  

• You are accountable for seeing transformation initiatives from idea to execution to sustained adoption. On internal strategies, systems & processes, you will work closely with Internal Services teams and management to see through and sustain excellence in a sustained role that is necessarily operational in nature.

  
  

• You will personally:

  
  

  • Build tools, templates, and dashboards;

    
    

  • Draft frameworks and operating models;

    
    

  • Run complex, cross-functional projects;

    
    

  • Facilitate alignment and decision-making;

    
    

  • Troubleshoot operational bottlenecks; and

    
    

  • Ensure implementation sticks beyond launch.

    
    

Who you are
We are building a team of thoughtful, driven professionals who are motivated by our mission and excited to grow with the organization. An ideal candidate will have:

• Experience: At least 10 years of relevant experience in:

  
  

  • Organizational transformation and change management.

    
    

  • AI or technology implementation in organizations.

    
    

  • Systems-building in high-growth or complex environments.

    
    

  • Management consulting, public sector reform, or international development.

    
    

  • Designing and scaling operating models, decision systems, and workflows.

    
    

  • Working closely with senior leaders to translate strategy into execution.

    
    

• Languages:

  
  

  • Professional working proficiency in English (C1).

    
    

  • Working proficiency in French and/or Spanish would be an added advantage.

    
    

• Skills & Competencies:

  
  

  • Strong builder mindset - energized by designing systems from scratch and iterating toward excellence.

    
    

  • Exceptional project management and coordination skills across multiple high-stakes initiatives.

    
    

  • Hands-on operator who can move seamlessly between strategic thinking and detailed execution.

    
    

  • Structured thinker who brings clarity to ambiguity and complexity.

    
    

  • High emotional intelligence, humility, and adaptability.

    
    

  • Creative and innovative leader comfortable in fast-changing environments.

    
    

  • Cross-cultural fluency and effectiveness working across geographies and diverse teams.

    
    

  • Deep alignment with Instiglio’s mission and commitment to public-sector transformation.

    
    

• Mindset & Culture Fit

  
  

  • Thrives as a resourceful, sleeves-rolled-up doer; not an armchair strategist.

    
    

  • Calm and effective in moments of organizational pressure and uncertainty.

    
    

  • Collaborative, influence-oriented, and committed to building strong relationships.

    
    

  • Values purpose over spotlight.