Job description
About open.
cx Open.cx is the unified AI customer support platform automating 70%+ of interactions for global enterprises like MoneyGram and Mollie.
Backed by Y Combinator, X by Unifonic, and Shorooq Partners , we recently raised $7M+ to scale our operations globally.
We are transitioning from a startup to a high-growth scale-up, and we need relentless hunters to fuel this next phase of expansion.
About The Role We are looking for a high-energy Sales Development Representative (SDR) to join our frontline team.
In this role, you won’t just be making calls; you will be the engine of our growth.
You will identify, engage, and qualify new business opportunities, acting as the first point of contact for the world’s leading enterprises.
Lead Qualification: Qualify inbound and outbound leads to ensure the best fit, understanding each prospect’s pain points and how Open.
cx can solve them.
Pipeline Building: Maintain and grow a healthy pipeline of high-quality opportunities, ensuring steady progression from first contact to discovery calls.
Market Research: Keep a pulse on industry trends, competitor activity, and customer needs to adjust strategies in real time.
Sales Playbook Development: Work closely with leadership to refine outreach sequences, messaging, and qualification criteria.
Cross-Team Collaboration: Partner with marketing on campaign ideas, provide feedback to product based on prospect conversations, and share insights with leadership.
Event Participation: Represent Open.
cx at trade shows, networking events, and online webinars to generate interest and leads.
Multi-Hat Contributions: Help create sales collateral and pitch decks when needed.
Step in to run quick demos for smaller prospects.
Support customer success in onboarding if needed for strategic accounts.
Why Join Us Be part of a YC-backed startup with the product, and vision to lead a massive market shift.
Have a direct impact —your wins will be felt company-wide, and your feedback will shape our strategy.
Work alongside a small, driven, and ambitious team that’s building a category-defining product.
Grow fast—this role is a launchpad to Sales Lead, GTM or other senior roles as we scale.
Experience: 1–3+ years in a BDR, SDR, or sales role (preferably in SaaS or enterprise software).
Startup experience is a plus.
Communication Skills: Clear, concise, and persuasive communicator in both written and verbal formats.
Hustle & Initiative: You don’t wait for opportunities—you create them.
Adaptability: Comfortable wearing multiple hats and pivoting quickly based on company needs.
Curiosity & Learning Mindset: Always digging deeper to understand the customer’s world and improve your craft.
Organization: Able to manage multiple conversations, priorities, and follow-ups without dropping the ball.
Tech Savvy: Familiarity with CRM tools (HubSpot, Salesforce, etc.
), LinkedIn Sales Navigator, and outbound automation platforms.
Resilience: Comfortable with rejection and persistent enough to turn “no” into “maybe” and “maybe” into “yes.
” Fluent English & Professionalism: You must possess native-level English fluency with a professional accent and tone, capable of holding high-level conversations with US and EU executives.
Time Zone & Location: You are comfortable working in-office and are fully available to work across US and EU time zones to align with our global client base.
This is more than just a sales role.
You’ll be part of building something that changes how the world’s biggest companies serve their customers.
If you’re hungry to learn, ready to hustle, and want to see your work move the needle every single day—let’s talk.
This job post has been translated by AI and may contain minor differences or errors.
