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Job description

A little taste of your day-to-day


Every day is differentbut you’ll mostly be:


  • Handling guest inquiries and reservations through phone, email, and online channels with accuracy and efficiency


  • Creating seamless booking experiences that leave a lasting first impression


  • Recognizing IHG Rewards members and returning guests, ensuring personalized service from the first interaction


  • Managing reservation details, amendments, cancellations, and payment processes with care


  • Anticipating guest needs by offering tailored room options, packages, and relevant information


What we need from you


  • guests will reach out with inquiries, requests, and feedback, so you’ll be clear, professional, and easy to engage with across phone, email, and digital channels


  • You’ll handle booking challenges, changes, and special requests with confidence, turning every interaction into a positive experience


  • Fluency in the local language - extra language skills would be great, but not essential 


  • You’ll manage reservations systems, ensure accuracy in bookings, and confidently use computer tools while handling numbers and guest information



This job post has been translated by AI and may contain minor differences or errors.

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