Manager - Technology

Overview Location: Jordan Role Overview As the Technical Product Owner within the PMO, you will lead delivery of Digital Experience Platforms (DXP) initiatives, including websites, portals, and customer-facing digital channels—often underpinned by CMS/DXP ecosystems and integrated MarTech capabilities. You will work closely with Business Analysts, UX/UI teams, Scrum Masters, and engineering teams to translate business needs into build-ready requirements, drive backlog priorities, and ensure high-quality digital experiences are delivered predictably. A strong plus: experience delivering digital programs for Destination / mixed-use destination entities (tourism, culture & heritage, events, retail, hospitality, real estate), often involving complex stakeholder ecosystems and high-visibility public platforms. Responsibilities Key Responsibilities Product Vision & Roadmap Define and communicate a clear product vision for DXP and digital experience products. Develop and maintain product roadmaps aligned with business goals, customer journeys, and delivery milestones. Backlog Ownership & Prioritization Translate business requirements into epics, features, and user stories in collaboration with Business Analysts. Own backlog prioritization based on value, dependencies, risk, and delivery feasibility. Ensure backlog readiness with clear acceptance criteria and dependencies resolved. Digital Experience Delivery (DXP / Websites / Portals) Lead delivery of DXP-driven websites, portals, and digital platforms, ensuring functional, content, and experience requirements are clearly defined. Collaborate with UX/UI and content stakeholders to ensure usability, accessibility, and engagement goals are met. Drive alignment between platform capabilities (templates/components, personalization, search) and business experience requirements. Agile Execution Partner with the Scrum Master to plan sprints, define sprint goals, and support predictable delivery. Actively participate in sprint ceremonies, refinements, reviews, and retrospectives. Technical & Stakeholder Alignment Serve as the primary bridge between business stakeholders, PMO, and technical delivery teams. Manage cross-team dependencies (UX, content, development, QA, DevOps, integrations). Communicate scope, priorities, trade-offs, and progress clearly and proactively. Quality, UAT & Release Define and validate acceptance criteria; ensure solutions meet functional and non-functional expectations. Support UAT planning, execution, defect triage, and release sign-off. Contribute to release readiness, documentation, and go-live activities. Continuous Improvement Promote continuous improvement in product practices, backlog hygiene, and delivery flow. Use stakeholder feedback and performance metrics to guide product enhancements. Qualifications Qualifications Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field. 3–5 years of experience as a Product Owner or in a similar product role within software/digital delivery environments. Strong understanding of the software development lifecycle and Agile/Scrum methodologies. Proven ability to translate business needs into epics, features, and user stories. Strong stakeholder management and communication skills across business and technical teams. Excellent facilitation, analytical, and problem-solving skills. Experience using agile delivery tools such as Jira or Azure DevOps. Product Owner certifications (CSPO / CSM) are desirable. Bilingual Arabic/English preferred; Middle East experience is a plus. Additional information R-3705 P-4210