Community and Support Specialist

As a Community Support Specialist at Tamatem: you will serve as a liaison between our company and our users by providing problem-solving solutions to end users, ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

You will: 

• Manage and solve large amounts of tickets and comments and respond to users in a timely manner.
• Resolve product or service problems by clarifying users’ complaints. 
• Build sustainable relationships and trust with users through open and interactive communication.
• Determine the cause of the problem and select and explain the best solution to solve the problem; expediting correction or adjustment and follow up to ensure resolution.
• Provide prospective users with logical advice on our games that can best meet their needs by using the right methods/tools.
• Maintain up-to-date user database through internal and external communications.
• Prepare product or service reports by collecting and analyzing user information and contribute to team effort by accomplishing related results as needed.
• Document and manage all users' inquiries and refer to the product department and/or management by collecting customer information and analyzing customer needs.
• Monitor in-game chat.
• Follow communication procedures, guidelines, and policies.
• Perform other duties, as assigned.

Skills and experience you will bring to us:

• Time management 
• Strong communication and interpersonal skills
• Ability to adapt/respond to different types of characters
• Patient 
• Teamwork
• Ability to multitask
• Ability to work under pressure 
• Strong problem solving skills
• Strong work ethic, team-oriented attitude, flexibility and aptitude to thrive in a fast-paced environment
• Excellent written and verbal communication in English and Arabic

• Good arabic language skills(written)
• Customer Service
• Product Knowledge
• CRM systems and practices
• Good understanding of social media