To deliver successful ERP implementations end-to-end and ensure sustained customer success post go-live through structured support, continuous improvement, and value realization. The role combines functional consulting, customer enablement, and operational support to ensure customers adopt the solution effectively, issues are resolved within internal procedures, and customer relationships remain strong and growth-oriented.

Responsibilities

1. Participate in kickoff and discovery meetings to collect, understand, and validate client business requirements, and support mapping them to the suitable SkyTech ERP solution.
   
2. Support the preparation and maintenance of project documentation and deliverables (meeting minutes, requirement summaries, process notes, UAT scripts, training materials, and handover documents) in coordination with the Project Manager and project team.
   
3. Support ERP implementation activities by executing assigned tasks according to the project plan and agreed timelines.
   
4. Perform basic configuration tasks under supervision and ensure outcomes are documented clearly, with early escalation of risks, gaps, or inconsistencies.
   
5. Assist in UAT preparation and execution, including test scripts, defect logging, retesting, and closure confirmation.
   
6. Provide go-live and hypercare support, including issue tracking, follow-up, and stabilization activities to ensure smooth transition to operations.
   
7. Deliver end-user enablement by preparing training materials, supporting training sessions, and delivering standard training content when approved.
   

8.Own critical functional support and critical escalations: perform deep troubleshooting, and act as the functional lead to bridge the gap between business requirements and technical development teams (BI/Dev).

1. Handle customer tickets during and after implementation based on SkyTech internal priorities policy and customer SLA: provide functional troubleshooting, resolve common inquiries, and escalate complex issues with complete details (steps to reproduce, evidence, and business impact).
   
2. Maintain professional customer communication, provide clear status updates, and ensure proper closure confirmation to support customer satisfaction.
   
3. Attend internal and customer meetings as required to align on priorities and ensure project goals are achieved.
   
4. Maintain continuous learning on SkyTech solutions, new product features, and delivery standards, applying learning to daily work.
   
5. Adhere to SkyTech policies, confidentiality requirements, quality standards, and documentation procedures at all times
   

Academic Requirements

A Bachelor’s degree in Business, Accounting, MIS, Industrial Engineering, Supply Chain, Computer Science, or a related field.

Experience & Job Requirements

• Strong interest in ERP processes and customer-facing work is essential
  
• 0–3 years of experience in ERP functional consulting (implementation and/or support) in modules such as Finance, Logistics, CRM, or Manufacturing.
  
• Relevant coursework, internships, or entry-level exposure to ERP/CRM/helpdesk environments is an advantage.​