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Airport Services Agent

30+ days ago 2026/04/26
500 Employees or more · Airlines
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Job description

About the Job

We are looking for a dedicated Passenger Service Agent responsible for ensuring a seamless and positive travel experience for our passengers. This role involves overseeing all aspects of passenger processing at the airport, from check-in and boarding to baggage handling and security protocols, while maintaining the highest standards of customer service and regulatory compliance.

Duties & Responsibilities:

  • Conduct passenger check-ins within specified timeframes.
  • Ensure check-in counters are operational and display all safety and security procedures.
  • Follow procedures for boarding, accommodating crown class and special needs passengers.
  • Announce flight-related information promptly.
  • Handle baggage check-in and transfer procedures in line with time limitations.
  • Record and process baggage claims (loss, delay, damage) as per airline agreements.
  • Ensure that all necessary tags, forms, and documents are prepared and available.
  • Manage delayed flights by following set procedures and assisting passengers.
  • Display customer service skills to ensure passenger satisfaction.
This job post has been translated by AI and may contain minor differences or errors.

Preferred candidate

Degree
Bachelor's degree / higher diploma
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