Remote Account Sales

International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams. ICS issues Cards in 27 countries, and is responsible for two Joint Ventures covering around a dozen countries. The leaders in these countries are empowered to make decisions at a local level, in partnership with other local business leaders. Local teams are supported by two cross-market teams – the Centre of Excellence, and Risk & Control Management.

Within the International Card Services organization, we are looking for a Remote Account Sales with the objective of improving billing and revenues.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

• This position will be responsible for Top Profitable SME Amex Clients management by phone, ensuring a prefixed grow up of billing thanks to various expansion opportunities in order to reach an incremental spending volume of a defined target.

  
  

• Expansion activities have the strive to underline available spending categories, remember products benefits, propose supplementary cards or upgrades to satisfy the needs of customers respecting Amex policies.

  
  

• Analyze accounts defining strategy for each customer to reach assigned target in incremental spending.

  
  

• Very well organized and self-motivated
• Results driven against a specific scorecard
• Strong customer focus
• Proven problem solving and analytical skills
• Drive, passion and a positive outlook
• High ability to continually learn new skill
• Preferred previous commercial experience, with a proven track of strong sales results
• Experience identifying business expansion opportunities
• Very strong “Will Win”
• Strong Negotiation skills
• Strong time and efficiency management
• Proficient in Italian and English, both written and spoken
• Solid understanding of word, excel and power point

Employment eligibility to work with American Express in Italy is required as the company will not pursue visa sponsorship for these positions.