MFC Store Manager Italy

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. We currently deliver over +88M annual orders and operate in 22 countries, and in 260+ cities.

Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

Your work-life opportunity

In Glovo, we want to change the way consumers buy groceries, and we believe that if we want to revolutionize the industry, we need to deliver a WOW experience to our clients. To reach this WOW effect you will be managing and coordinating one of our darkstores focusing on safety, quality, customer experience, productivity, and fun.

On a daily basis, you can expect to:

• Ensure a safe work environment for all your team

• Review the work forecasts and determine productivity requirements to produce during the day to meet the overall building objectives.

  
  
  

• Proactively identify and lead process improvement initiatives

  
  
  

• Balance labor, ensuring that you are operating a balanced and efficient MFCs while meeting all production goals

  
  
  

• Embrace a start-up mentality and emphasize Glovos’ Core Values

  
  
  

Responsibilities:

• Responsible for at least one MFC

  
  
  

• You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs.

  
  
  

• Motivating, coaching, reporting, and providing feedback of pickers’ and pickers leads’ performance continuously.

  
  
  

• Coordinate physical and virtual workflows, or flow of orders and materials to ensure products are available dispatched on time.

  
  
  

• Allocate labor, lead meetings, direct and assign job duties for your team.

  
  
  

• Perform in depth problem solving in all areas to ensure successful and continuous operations.

  
  
  

• Train, audit, and support employees to perform Glovo standard operating procedures and utilizing equipment and software

  
  
  

• Ensure pickers have proper tools to perform the job and coordinate repair or replacement when needed

  
  
  

• Report and escalate systemic issues to management as necessary and in a timely manner

  
  
  

• Review and update Standard Operating Procedures according to Glovo best practices

  
  
  

• Fully understand processes and daily goals, and make recommendations to improve performance

  
  
  

• Identify, address and resolve safety hazards within the MFC.

  
  
  

• Perform administrative duties, and additional functions, as needed and determined by management

  
  
  

• Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps...) to create and implement initiatives.

  
  
  

If you have

• 3+ years experience in operations, managing multidisciplinary teams, in a retail, distribution, or logistics environment

  
  
  

• Good communicator and motivator

  
  
  

• Problem-solving skill

  
  
  

• Good logical reasoning

  
  
  

• People management skills (team of 5-10) 

  
  
  

• Prioritization and executional excellence

  
  
  

• Proficiency in Italian and English. 

  
  
  

Nice to have:

• Working knowledge of Six Sigma tools and Lean techniques.