Online Account Manager

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops,  and provide our riders with reliable earning opportunities daily.

At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Role Summary

Responsible for developing the business through partner restaurants and maintaining long term relationships. Handle menu photos, promotions, advertisement sales, renegotiations and transmission methods optimization as well as other special account management ad hoc projects as per standards set.

What's On Your Plate?

• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share. 
• Maintain a continuous business relationship with clients/ restaurants. 
• Provide excellent service and support in order to build strong relationships and resolve operational issues between clients/ restaurant and company. 
• Make sure that the menus of the clients are up to date at all times. 
• Optimize the restaurant content (MOA, Delivery time). 
• Commission rate renegotiation: - Building new commercial relationships by renewing the existing contacts by renegotiating the offer. 
• Advertisement sales: -Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners and newsletter. 
• Generating food coupons, promotions and vouchers from existing restaurants. 
• Convince clients / restaurants for brand promotion of Talabat pictures. 
• Transmission method optimization: -Convincing clients / restaurants to implement track order feature and changing the transmission method to WLA. 
• Convince the restaurant to go for digitalization (Backlinks, Splash pages, White-label, Facebook button). 
• Encourage restaurants to subscribe for the online payment gateway. 
• Coordinate with the restaurant, if the restaurant is live or active on the Talabat website, checking and resolve the reason, such as shutting down or stopped delivery. 
• Maintain accurate records of all sales and prospecting activities including: 

• Closed sales 

  
  

• Follow-up activities 

  
  

• Sales expense report 

  
  

• Increased sales report after placing promotion, voucher and coupons 

  
  

• Restaurant analysis sheet 

  
  

• Account management report 

  
  

• Minimum 5 years of full-time professional experience in related field

  
  

• Interpersonal Skills

  
  

• Communication Skills

  
  

• Customer Service Skills

  
  

• Negotiation Skills

  
  

• Problem Solving Skills

  
  

• Market Research Skills

  
  

• Planning and Organizing Skills

  
  

• Fluent in English and Arabic