Workplace Experience Associate

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace experience associate JD

The Workplace Experience Associate plays a crucial role in creating and maintaining an exceptional workplace environment for building occupants and clients. This position serves as the front-line representative ensuring daily operations run smoothly while delivering outstanding customer service.

Front Desk and Reception Management Serves as the primary point of contact for visitors, employees, and vendors. Manages reception area operations including greeting guests, directing inquiries, and maintaining professional lobby presentation. Handles visitor registration, security badge issuance, and access management protocols.

Workplace Operations Support Coordinates daily workplace services including conference room scheduling, catering arrangements, and event setup. Monitors and responds to service requests through workplace management systems. Conducts regular floor walks to identify and address facility issues proactively.

Vendor and Service Coordination Manages relationships with building vendors and service providers. Coordinates maintenance requests, deliveries, and contractor access. Ensures quality standards are met for all workplace services including cleaning, pantry supplies, and equipment maintenance.

Technology and Systems Management Utilizes workplace management platforms to track requests, generate reports, and manage space utilization. Provides basic technical support for conference room equipment, printing services, and workplace technology. Maintains accurate documentation in relevant systems.

Customer Service Excellence Responds promptly to occupant inquiries and concerns with professionalism and efficiency. Anticipates needs and provides proactive solutions. Builds positive relationships with building occupants to enhance overall workplace satisfaction.

Health, Safety, and Compliance Supports emergency preparedness protocols and evacuation procedures. Maintains awareness of building safety systems and procedures. Ensures compliance with security policies and access control requirements.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.