Workfront Administrator II

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking a Workfront Administrator II to join our team at Brigade Twin Towers, Yeshwanthpur, Bangalore – 560022

Work Schedule - Monday – Friday | 2:00 PM – 11:00 PM

Job Responsibilities

Workfront Administration

• Analyze and understand problems described in tickets or change requests.
• Independently handle Level‑1 and Level‑2 tickets, including ad‑hoc reporting
• Configure and maintain Workfront objects: projects, templates, portfolios, custom forms, queue topics, and request flows
• Manage user accounts, roles, permissions, and layout templates
• Create, assign, and manage tasks and projects within Workfront
• Create and optimize reports, dashboards, and text‑mode filters/views to support team and executive insights
• Ensure proper routing and escalation of tickets based on priority and SLA
• Perform QC checks on completed tickets to ensure adherence to standards
• Document and enforce process guidelines, SOPs, and governance standards
• Troubleshoot issues in existing and newly developed applications, facilitating durable solutions
• Support Workfront releases by testing and validating new functionality
• Develop calculated fields for data capture and automation
• Identify and implement automation opportunities within Workfront (Fusion)
• Provide onboarding and ongoing training for new and existing users
• Create and maintain user guides, SOPs, and training materials
• Serve as the primary point of contact for Workfront‑related queries and troubleshooting
• Follow departmental Standard Operating Procedures and Work Instructions
• Support the manager in maintaining team metrics in “GREEN” status
• Fusion Automation & Integration
• Reporting & Analytics

Training & SME Role

• Act as the Subject Matter Expert (SME) for Workfront Fusion within the organization.
• Train end-users and provide first-line support for automation and reporting issues.

Minimum Qualifications

Bachelor's Degree in Technology

Preferred Qualifications

• 3 years of experience in Workfront core development
• 1.5 years of experience in tool support, minor development, modifications, and data management in Adobe Workfront and Oracle

Additional Job Standards

• Ability to develop, test, debug, and document solutions
• Provide support for developed solutions and ensure SLA adherence
• Develop dashboards and reports to track project performance and resource allocation.
• Provide actionable insights to improve workload management and operational efficiency.
• Ability to independently resolve Level‑1 and Level‑2 tickets
• Self‑motivated, creative, and technically astute
• Prior exposure to automation opportunities within Workfront
• Strong documentation and SOP creation skills

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Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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