VP Product and Propositions

Purpose of the role

To lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes. Build and maintain your team’s capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs both internally and externally, using available tools and enablers to grow business performance. 

Accountabilities

• Customer service to create excellent customer satisfaction and positively influence NPS (Net Promoter Scores), act as an ambassador for Barclays externally and internally, creating connections and growth for customers.
• Identification and maintenance of active performance management standards across the team, communicating to and inspiring colleagues to be commercially minded, achieve goals and expectations, measure them frequently and honestly to ensure personal growth and support early identification and intervention where required.
• Day to day running of the business, using internal and external insights to develop an effective business plan, making evaluative judgments to support customers with their financial needs and drive long term sustainable revenue growth in your area.
• Market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.
• Cultivation of a resolution culture where leaders and colleagues are customer advocates and are empowered to deal with customer requests fairly at first point of contact.
• Creation of an empowering environment, bringing together and supporting a community of colleagues who care about Customers, Colleagues and Outcomes.
• Operational performance of allocated sites and surrounding touchpoints. Ensuring operational and risk frameworks are adhered to for all direct reports, including observations.
• Creation of a culture which enables focus on building deeper relationships with customers and contribute to the overall success of Barclays.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a "VP Product & Proposition" at Barclays, where you’ll lead the team to make data-driven decisions to help spearhead strategy development, improve customer outcomes, and drive operational efficiencies. The successful candidate will lead the team to deliver compelling data-driven narratives that influence our strategic direction and stakeholder buy-in across Barclays Retail Financial Assistance.

Key Responsibilities

• Data-Driven Strategy Development:

  
  
  

  • Leverage advanced analytics, predictive modelling, and real-time performance monitoring to shape strategic decisions.

    
    
    

  • Influence decision-making through evidence-based recommendations and structured governance

    
    
    

• Insight Generation & Storytelling:

  
  
  

  • Transform raw data into clear, actionable insights and strategic stories that resonate with senior stakeholders.

    
    
    

  • Use frameworks such as Balanced Scorecard and NPS to optimise outcomes.

    
    
    

• Process Improvement & Continuous Optimisation:

  
  
  

  • Identify opportunities for operational efficiency and best practices.

    
    
    

• Risk & Control Management

  
  
  

  • Ensure robust governance and risk management.

    
    
    

• Stakeholder Engagement

  
  
  

  • Build strong relationships across Product, Operations, Risk, CDAO, Compliance

    
    
    

  • Collaborate with cross-functional teams

    
    
    

• People Leader

  
  
  

  • Inspire, guide, and develop colleagues by setting clear expectations, creating a positive and inclusive work environment

    
    
    

Skills & Experience Required

• Strong analytical capability with expertise in data modelling, visualisation, and interpretation.

  
  
  

• Proven experience in strategy development and optimisation within a complex organisation.

  
  
  

• Excellent communication and storytelling skills to translate data into strategic narratives.

  
  
  

• People leader/management experience

  
  
  

• Ability to manage changing priorities with multiple stakeholders and deliver under tight timelines.

  
  
  

• Nice to have - Familiarity with AI/ML concepts and their application in business strategy.

  
  
  

You may be assessed on the key critical skills relevant for success in role, such as experience in Analytical Skills, Business Acumen, Stakeholder Management and Leadership quality as well as job-specific skillsets.

To be successful as a Product & Proposition Lead, you should have experience with:

Is It IC OR People Manager role – People Manager

Educational Qualification - Graduate / Post Graduate Degree

Critical / Essential Skills:

• Deep expertise in process improvement (Lean, Six Sigma–DMAIC), including journey mapping, VA/NVA analysis, segmentation, solution design, pilots, and benefits realization.

  
  
  

• Proven ability to define strategic vision and product/ transformation roadmaps, aligning with enterprise priorities and senior leadership direction.

  
  
  

• Strong track record in governing and delivering multiple concurrent, business‑critical initiatives across product, operations and functional teams.

  
  
  

• Solid understanding of emerging automation tools and modern digital enablement frameworks.

  
  
  

• Hands-on exposure to RPA, OCR, workflow platforms, digital forms, digital comms, and practical application of Generative AI for process efficiency and innovation.

  
  
  

• Demonstrated success in hyper‑automation delivery—pipeline creation, solution design, platform alignment, governance adherence, and lifecycle management.

  
  
  

• Experience implementing technology and process change across omnichannel ecosystems (digital, voice, assisted channels) to drive CX, reduce effort and improve efficiency.

  
  
  

• Strong knowledge of the product lifecycle, constructs, and operating models.

  
  
  

• Ability to prioritize customer journeys and process improvements to maximize impact.

  
  
  

• Experience in Retail Banking, balancing performance, risk, control, cost, and customer outcomes.

  
  
  

• Awareness of best-in-class GenAI toolkits to drive productivity and operational excellence.

  
  
  

• Experience in following Black Belt (Six Sigma) / Lean Engagement with hands-on transformation expertise.

  
  
  

• Knowledge about agile, product life cycle, product knowledge – Retail Banking

  
  
  

• Proficient in SAS, SQL, Teradata and MS office tools.

  
  
  

• Analytical skills and experience in using statistical analysis techniques like Test-Control, forecasting, customer segmentation etc.

  
  
  

• Team Management – Experience in leading cross skilled senior team members

  
  
  

• Experience in building and leading high performing teams while focusing on operational continuity and resilience.

  
  
  

• Stakeholder Management – Collaborate with technical and non-technical stakeholders from credit, risk operations, legal and compliance teams and influence / negotiate for business cases and get the required approvals.

  
  
  

• Strategic Thinking – Understanding of retail banking customer journeys and prioritization techniques

  
  
  

• Strong Communication – Presenting business performance and proposals clearly to senior leadership and explaining complex scenarios simply to team members.

  
  
  

Desirable skillsets/ good to have:

• Advance Business and Market Skills

  
  
  

• Data and tech fluency

  
  
  

• Awareness and skills to utilize GenAI product to increase the efficiency

  
  
  

This role will be based out of Noida.