Job description
Vizrt is the global leader in real-time broadcast graphics solutions, trusted globally by major broadcasters, sports and content producers.
Our innovative technologies empower storytelling across live news, sports, and entertainment, transforming how visual content is created and delivered.
Vizrt are looking for a talented and driven Systems Engineer to join our project delivery team to contribute to the successful implementation of projects to maximise customer satisfaction.
Responsibilities: Provide technical leadership and guidance - serve as customer-facing subject matter expert, ensuring the application of best practices throughout the project delivery lifecycle.
Ownership of end-to-end deployment of Vizrt solutions, including requirements analysis, system design, configuration, testing, and installation in production environments.
Develop and maintain technical documentation, including system design and configuration details, operational procedures, knowledge transfer materials, and post-implementation reports.
Active communication with stakeholders including customers, Vizrt R&D, product and support teams to ensure smooth project deployment.
Define and implement deployment strategies, rollback procedures and post-deployment verification steps.
Troubleshoot and resolve deployment issues in development, staging, and production environments.
Monitor system performance and ensure deployments meet operational standards and SLAs.
Ensure compliance with security and governance policies during deployment processes.
Tasks and Duties: Lead the technical project delivery of Vizrt products and systems.
Help to build a Customer Success mindset across the organization through effective partnership working, advocacy and professionalism as a member of the Global Services team.
Ensure the accuracy of time-reporting and other project-related administrative tasks.
Collect and share enhanced knowledge and customer feedback to support continuous improvement efforts within the organization.
Assist in project scope development, including effort and expected project life cycle estimation.
Communication – internal and external, such as project status updates, issue remediation and internal product/issue escalation.
Analyse and comprehend product changes and new features introduced in Vizrt software releases, even during high workload periods, to effectively communicate updates and their impact to customers.
Across Vizrt, we all work with our shared purpose in mind; to deliver more stories, better told.
That is because we believe that stories have the power to impact not just the audience, but the teller as well.
A well-crafted and well-delivered story can change the world.
We strive and innovate to deliver the best software-defined visual storytelling tools to the world’s storytellers across broadcast, media, public service, enterprise, not-for-profit, education, health, houses of worship, in fact wherever there is a need to educate, entertain or inform.
Because that is what stories do, it is why they are important.
4 billion humans see the stories that our customers tell every day.
So, for us diversity is not an optional objective, it is a simple reality.
Our customers’ customers are diverse, our customers are diverse, Vizrt gains strength from being diverse It is true that we hold our diversity to be essential, it is something we constantly nourish and pay attention to, but it is not something we take for granted.
We do not tolerate discrimination or harassment.
We champion inclusion and we value each other’s stories, and we relish their telling We offer similar benefits in all locations - these include competitive compensation, paid vacation, Medical insurance, provident fund contributions.
Recruitment Process Recruiter Screening Team Interview Case Interview Final Interview Bachelor’s degree in computer science, Systems Engineering or a similar field.
Proven experience (5+ years) of working in broadcast IT deploying and managing Vizrt products in production environments.
Proven experience writing technical documentation including system architecture design, project scope, post implementation and system handover documentation.
Basic understanding of cloud infrastructure (AWS, Azure), virtual machine infrastructure (VMware) and container technologies (Docker, Kubernetes).
Knowledge of Artificial Intelligence (AI) tools for improved communication skills and workplace efficiency.
This job post has been translated by AI and may contain minor differences or errors.
