Unit Manager- Operation

Position Summary

Responsible for managing the day-to-day administration and strategic oversight of multiple regional Groupfacts customer accounts, ensuring exceptional service delivery and client satisfaction

Job Responsibilities

1.Account Administration: Oversee daily operations for multiple regional Groupfacts customers, ensuring accuracy and compliance across all processes.

2.Client Liaison: Serve as the primary point of contact between clients, internal MetLife teams, and third-party administrators to resolve issues and provide alternative solutions.

3.Project Leadership: Respond to client requests, lead projects, and recommend plan design alternatives to meet client needs.

4.Client Engagement: Coordinate and facilitate client meetings (in-person or virtual), preparing agendas, presentations, and supporting materials.

5.Implementation Support: Partner on onboarding new clients and adding MetLife product lines to existing customers

6.Continous Improvement: Participate in strategic planning sessions to drive continuous improvement.

7.Cross-Functional Collaboration: Coordinate with cross-functional teams to address customer requests/concern 

8.Compliance & Documentation: Process documentation by developing manuals to ensure compliance and operational excellence.

9.Operational Excellence & Stakeholder Management: Ensure operational excellence by resolving escalations, driving root cause analysis, implementing process improvements, conducting stakeholder reviews, and delivering accurate reporting to support informed decision-making

Education, Technical Skills & Other Critical Requirement

Education

·Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

Experience 

(In Years)

·Minimum 7-8 Years of experience in Insurance industry

Technical Skills

ØCommunication: Excellent organizational, interpersonal, and written/verbal communication skills. 

ØTime Management: Ability to work independently, manage time effectively, and meet client deadlines. 

ØProject Management: Strong skills in problem-solving, analytical thinking, attention to detail, and decisiveness. 

ØMultitasking: Capable of handling multiple priorities, adapting to changing deadlines, and remaining flexible. 

ØClient Management: Ability to balance client expectations with organizational capabilities. 

ØTechnical Skills: Proficiency in Microsoft Office Suite; familiarity with MetLife systems and group products. 

ØProfessional Growth: Self-motivated, proactive in learning and personal development. 

ØProduct Expertise: Firm knowledge of group products, services, and systems, with ability to apply analytical skills to their interaction.

Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops

·Knowledge of Insurance principles in relation to the US Insurance industry

·Knowledge of Six Sigma Tools & Project Management (Preferred)