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In this role you will be part of corporate support team working in shifts providing first level and second level service support related to IT Systems for QR Employee based in Outstations. You will be responsible for end user equipment installation, maintenance, pro-active monitoring, troubleshooting on all systems and support of various functions related to IT systems across Qatar Airways Outstation offices. Engineer has to identify the nature of problem, run diagnostic tools to resolve problems and then follow-up with end users to ensure the issue has been resolved.
Key Responsibilities Include:
·Ensure all incidents/tickets related to IT systems are responded efficiently in timely manner.
·Ensure that standard operating procedures are followed as per established ITIL processes.
·Provide accurate information on IT products and services with highest level of end user satisfaction.
·Remotely provide technical assistance to user queries and problems
·Escalate unresolved issues to the next level of support team
·Ability to document the solution properly and share the knowledge across the teams
·Following up with end user’s and Service teams until tickets are resolved
·Prepare and share ticket status reports
·Review and analyze common complaints and problems to identify permanent fix
·Coordinate with different IT vendors and telecom providers for efficient support.
·Achieve SLAs for resolution on incidents and service requests
·Exercise patience and professionalism during stressful situations
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
You'll no longer be considered for this role and your application will be removed from the employer's inbox.