Job description
This role is for one of the Weekday's clients Salary range: Rs 300000 - Rs 500000 (ie INR 3-5 LPA) Min Experience: 1 years Location: Gurgaon JobType: full-time As a Travel Advisor, you'll serve as the bridge between our customers and their next great adventure.
Your expertise will guide travelers, ensuring they have a seamless, exciting, and personalised experience.
If you're passionate about exploring the world and helping others do the same, this role is for you!
Key Responsibilities: • Customer Consultation: Engage with customers to understand their travel preferences, needs, and budgets.
• Travel Planning: Utilise our suite of online tools and resources to research, plan, and curate bespoke travel itineraries.
• Generating Profitable Sales: Use travel expertise and customer influencing skills to drive bookings and increase profitability.
Identify up-sell and cross-sell opportunities.
• Booking Management: Assist clients with booking accommodations, transportation, tours, and other travel-related services.
• Ongoing Support: Provide clients with real-time assistance during their trips, ensuring their experiences are smooth and enjoyable.
• Stay Updated: Continuously monitor and stay informed about global travel trends, destination updates, and any travel advisories or restrictions.
• Feedback Loop: Collect and analyze feedback from travelers to constantly refine and improve our offerings • Team Collaboration: Work closely with the marketing, operations, and tech teams to offer insights and feedback based on customer interactions.
Requirements • At least 1+ years’ experience in the travel industry, in a customer service role.
• Strong knowledge of popular travel destinations, culture, and trends.
• Proven track record of meeting or exceeding travel sales targets.
• Proficiency in using travel booking systems and software.
• Excellent communication (both written and verbal) and negotiation skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Problem-solving skills and the ability to handle challenging customer situations with empathy and grace Skills Sales Pre-sales
This job post has been translated by AI and may contain minor differences or errors.
